📊 Rating Breakdown

5 stars
28
4 stars
34
3 stars
13
2 stars
6
1 stars
3

📝 User Reviews (84)

Carlos Hall 👑
May 19, 2025
★★★★☆

Works great for us

Solid POS system. gift card system is excellent, matrix inventory could use some improvement. Still recommend for clothing store.

👍 Pros

- Purchase orders
- Gift card system
- Customer database

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Receipt customization is basic

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✓ Would recommend
Sharon Walker 👑
May 1, 2025
★★★★★

Exceeded expectations

Quick service, reliable hardware, excellent multi-location sync. What more could you ask for? Been a customer for 4 years.

👍 Pros

- Purchase orders
- Returns processing
- E-commerce integration
- Good support
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Joyce Chen 👑
May 1, 2025
★★★★★

Perfect for our needs

Family bookstore for 30 years. IT Retail modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Layaway feature
- Returns processing
- Customer database

👎 Cons

- None so far

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✓ Would recommend
Stephanie Hill 👑
May 1, 2025
★★★★☆

Great system with minor issues

Good system, good support. The multi-location sync is what sold us. Would love to see better setup took longer than expected in future updates.

👍 Pros

- Multi-location sync
- Purchase orders
- Gift card system
- Price labeling
- Time clock

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Receipt customization is basic

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✓ Would recommend
Brenda Park 👑
May 1, 2025
★★☆☆☆

Would not recommend

Can't recommend. We liked the returns processing demo but real-world performance is poor. printer connectivity problems constantly.

👍 Pros

- Purchase orders
- E-commerce integration

👎 Cons

- Hardware is a bit pricey
- Integration options are limited
- Slow transaction processing

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✓ Would recommend
Robert Garcia 👑
Apr 21, 2025
★★★★★

Finally found the right POS

The customer tracking feature alone pays for itself. Add in loyalty rewards and it's a no-brainer for any thrift store.

👍 Pros

- Loyalty rewards
- Discount scheduling
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Chris Green 👑
Apr 11, 2025
★★★★★

Finally found the right POS

If you're on the fence about IT Retail, just do it. We were hesitant at first but the customer tracking and time clock won us over.

👍 Pros

- Stock alerts
- Sales analytics
- Time clock
- Easy to use

👎 Cons

- None so far

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✓ Would recommend
Adam Bennett 👑
Apr 11, 2025
★★★★☆

Solid choice overall

Good system, good support. The multi-location sync is what sold us. Would love to see better receipt customization is basic in future updates.

👍 Pros

- Gift card system
- Vendor management
- Commission tracking

👎 Cons

- Setup took longer than expected
- Receipt customization is basic

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✓ Would recommend
Marie Foster 👑
Apr 11, 2025
★★★★☆

Great system with minor issues

Upgraded from their older system. Big improvement in inventory management. Still working out some kinks with receipt customization is basic.

👍 Pros

- Inventory management
- Purchase orders
- Stock alerts
- E-commerce integration
- Good support

👎 Cons

- The learning curve was steep
- Offline mode is limited

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✓ Would recommend
James Sanders 👑
Apr 11, 2025
★★★★☆

Works great for us

Great employee management, decent price labeling. Support could be faster but they do resolve issues. Good value for a liquor store.

👍 Pros

- Customer tracking
- Layaway feature
- Sales analytics
- Time clock
- Modern interface

👎 Cons

- Reporting could be more detailed

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✓ Would recommend