📊 Rating Breakdown

5 stars
28
4 stars
34
3 stars
13
2 stars
6
1 stars
3

📝 User Reviews (84)

Rebecca Rogers 👑
Aug 28, 2025
★★★★☆

Mostly satisfied

Four months in and IT Retail is working well. Staff trained quickly on the multi-location sync. Wish customer support hours are limited was included.

👍 Pros

- Barcode scanning
- Employee management
- Commission tracking
- Matrix inventory
- Good support

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons

Was this helpful?
✓ Would recommend
Rachel Green 🌱
Aug 28, 2025
★★☆☆☆

Looking for alternatives

Regret switching to IT Retail. The multi-location sync looked great but reports showing incorrect data has made daily operations difficult.

👍 Pros

- Barcode scanning
- Vendor management
- Reliable

👎 Cons

- Setup took longer than expected
- Offline mode is limited
- System crashes during peak hours
- Printer connectivity problems

Was this helpful?
✓ Would recommend
Brenda Lewis 👑
Aug 15, 2025
★★★★☆

Great system with minor issues

Happy with our purchase. IT Retail runs our retail store smoothly. The layaway feature took some getting used to but works well now.

👍 Pros

- Purchase orders
- Loyalty rewards
- Vendor management
- Time clock

👎 Cons

- Integration options are limited

Was this helpful?
✓ Would recommend
Nicole Nelson 👑
Aug 15, 2025
★★★☆☆

Average experience

It works, but that's about it. purchase orders is decent. We expected more from price labeling based on the demos.

👍 Pros

- Customer tracking
- Customer database

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Some features require add-ons

Was this helpful?
✓ Would recommend
Joyce Davis 👑
Jul 25, 2025
★★★★★

Finally found the right POS

Switched from our old register to IT Retail last year. Best decision we made. barcode scanning and price labeling have streamlined our entire operation.

👍 Pros

- Returns processing
- E-commerce integration
- Sales analytics

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Emily Foster 👑
Jul 17, 2025
★★★★☆

Happy with IT Retail

Solid POS system. inventory management is excellent, customer database could use some improvement. Still recommend for convenience store.

👍 Pros

- Inventory management
- Purchase orders
- Commission tracking

👎 Cons

- Setup took longer than expected
- Some features require add-ons
- Integration options are limited

Was this helpful?
✓ Would recommend
James Wilson ⭐
Jul 17, 2025
★★★☆☆

It's okay

We use IT Retail for our clothing store. gift card system is useful. However, slow transaction processing has caused headaches. Looking at alternatives.

👍 Pros

- Easy to use

👎 Cons

- The mobile app needs work

Was this helpful?
✓ Would recommend
Kyle Thomas 👑
Jun 23, 2025
★★★★☆

Reliable and functional

Overall very happy with IT Retail. The returns processing works great. Knocked off one star because integration options are limited, but nothing major.

👍 Pros

- Gift card system
- Returns processing
- Stock alerts
- Commission tracking
- Customer database

👎 Cons

- Some features require add-ons

Was this helpful?
✓ Would recommend
Mike Chen ⭐
Jun 23, 2025
★★★☆☆

Average experience

Decent system with some frustrating limitations. gift card system is good. integration failures with third-party apps makes me hesitant to fully recommend.

👍 Pros

- Returns processing

👎 Cons

- The mobile app needs work
- Integration options are limited

Was this helpful?
✓ Would recommend
Scott Peterson 👑
Jun 6, 2025
★★★★★

Game changer for us

Family clothing store for 30 years. IT Retail modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Barcode scanning
- Sales analytics
- Matrix inventory
- Good support
- Quick setup

👎 Cons

- None so far

Was this helpful?
✓ Would recommend