📊 Rating Breakdown

5 stars
28
4 stars
34
3 stars
13
2 stars
6
1 stars
3

📝 User Reviews (84)

Marie Adams 👑
Oct 24, 2025
★★★★☆

Does the job well

Good system, good support. The layaway feature is what sold us. Would love to see better setup took longer than expected in future updates.

👍 Pros

- Multi-location sync
- E-commerce integration
- Matrix inventory
- Quick setup

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Scott Anderson 👑
Oct 24, 2025
★★★★☆

Mostly satisfied

Good POS for the price. barcode scanning is excellent. Lost a star because customer support hours are limited needs work. Would still recommend.

👍 Pros

- Layaway feature
- Returns processing
- Stock alerts
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited
- Receipt customization is basic

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✓ Would recommend
Jack Henderson 👑
Oct 20, 2025
★★★★★

Exceeded expectations

Been using IT Retail for 5 months now and couldn't be happier. The inventory management is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Layaway feature
- Stock alerts
- Customer database

👎 Cons

- None so far

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✓ Would recommend
Carlos Murphy 👑
Oct 16, 2025
★★★★☆

Solid choice overall

Good system, good support. The stock alerts is what sold us. Would love to see better some features require add-ons in future updates.

👍 Pros

- Inventory management
- Layaway feature
- Loyalty rewards
- Discount scheduling

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend
Kenneth Ramos 👑
Oct 7, 2025
★★★★★

Best decision for our business

If you're on the fence about IT Retail, just do it. We were hesitant at first but the returns processing and e-commerce integration won us over.

👍 Pros

- Multi-location sync
- Employee management
- Gift card system
- Good support

👎 Cons

- None so far

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✓ Would recommend
Janet Park 👑
Oct 2, 2025
★★★★☆

Solid choice overall

Good system, good support. The multi-location sync is what sold us. Would love to see better hardware is a bit pricey in future updates.

👍 Pros

- Layaway feature
- Returns processing
- Matrix inventory
- Good support
- Reliable

👎 Cons

- Customer support hours are limited

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✓ Would recommend
Kyle Thomas 👑
Sep 21, 2025
★★★★★

Worth every penny

We run a busy smoke shop and IT Retail handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Barcode scanning
- Vendor management
- Discount scheduling
- Easy to use

👎 Cons

- None so far

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✓ Would recommend
Raymond Harris 👑
Sep 15, 2025
★★★★☆

Happy with IT Retail

Good POS for the price. employee management is excellent. Lost a star because offline mode is limited needs work. Would still recommend.

👍 Pros

- Stock alerts
- Vendor management
- Good support
- Reliable

👎 Cons

- Customer support hours are limited
- Offline mode is limited

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✓ Would recommend
Angela Long 👑
Sep 10, 2025
★★★★☆

Does the job well

Does what it promises. The multi-location sync is particularly useful for our smoke shop. Minor gripes but overall satisfied.

👍 Pros

- Gift card system
- E-commerce integration
- Matrix inventory
- Modern interface
- Quick setup

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep
- Offline mode is limited

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✓ Would recommend
Raymond Sullivan 👑
Sep 4, 2025
★★★★★

Exceeded expectations

The employee management feature alone pays for itself. Add in loyalty rewards and it's a no-brainer for any gift shop.

👍 Pros

- Employee management
- Gift card system
- Layaway feature
- Time clock

👎 Cons

- None so far

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✓ Would recommend