📊 Rating Breakdown

5 stars
28
4 stars
34
3 stars
13
2 stars
6
1 stars
3

📝 User Reviews (84)

Jessica Campbell 👑
2d ago
★★★★☆

Recommended with caveats

Four stars because there's always room for improvement. That said, IT Retail handles our retail store well. inventory management is a highlight.

👍 Pros

- Gift card system
- Returns processing
- Sales analytics
- Good support
- Affordable

👎 Cons

- Receipt customization is basic

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Michelle Chen 👑
3d ago
★★★☆☆

Has potential

It works, but that's about it. purchase orders is decent. We expected more from e-commerce integration based on the demos.

👍 Pros

- Matrix inventory

👎 Cons

- Receipt customization is basic

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Raymond Miller 👑
1w ago
★★★★★

Excellent POS system!

Switched from Toast to IT Retail last year. Best decision we made. gift card system and time clock have streamlined our entire operation.

👍 Pros

- Layaway feature
- Returns processing
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Frank Walker 👑
1w ago
★☆☆☆☆

Avoid at all costs

Worst POS decision we made. slow transaction processing constantly. The employee management they advertise? Doesn't work half the time.

👍 Pros

- Stock alerts

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Integration options are limited
- Reports showing incorrect data
- Slow transaction processing

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Nicole Young 👑
2w ago
★★★★★

Outstanding product

Hands down the best POS for liquor store. We've tried Square and Toast before settling on IT Retail. Much better fit for our needs.

👍 Pros

- Inventory management
- Barcode scanning
- Purchase orders
- Matrix inventory
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Emily Rodriguez 👑
2w ago
★★★★★

Excellent POS system!

If you're on the fence about IT Retail, just do it. We were hesitant at first but the returns processing and loyalty rewards won us over.

👍 Pros

- Inventory management
- Barcode scanning
- Price labeling
- Commission tracking
- Easy to use

👎 Cons

- None so far

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✓ Would recommend
Tyler King 👑
2w ago
★★★★☆

Works great for us

Great layaway feature, decent customer database. Support could be faster but they do resolve issues. Good value for a boutique.

👍 Pros

- Layaway feature
- Good support
- Reliable

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Kevin Watson 👑
3w ago
★★★★★

Best decision for our business

We run a busy grocery store and IT Retail handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Multi-location sync
- E-commerce integration
- Commission tracking
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Raymond Sullivan 👑
3w ago
★★★☆☆

Some pros, some cons

Functional but underwhelming. inventory management sold us on IT Retail but the reality of printer connectivity problems wasn't mentioned in sales.

👍 Pros

- Barcode scanning
- Employee management

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Receipt customization is basic

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✓ Would recommend
Rebecca Perry 👑
Oct 31, 2025
★★★★★

Perfect for our needs

Five stars because they earned it. Been with IT Retail for 1 years. Every update makes the system better.

👍 Pros

- Barcode scanning
- Customer tracking
- Gift card system
- E-commerce integration

👎 Cons

- None so far

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✓ Would recommend