📊 Rating Breakdown

5 stars
28
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (80)

Angela Long 👑
2d ago
★★★☆☆

Has potential

Middle of the road. Infor HMS works for basic gift shop needs. If you need advanced customer tracking, look elsewhere.

👍 Pros

- Loyalty rewards
- Quick setup

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Integration options are limited

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Willie Martinez 👑
2d ago
★★★☆☆

Not bad, not great

Functional but underwhelming. layaway feature sold us on Infor HMS but the reality of reports showing incorrect data wasn't mentioned in sales.

👍 Pros

- Time clock
- Reliable
- Affordable

👎 Cons

- Setup took longer than expected
- The learning curve was steep

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Betty Hamilton 👑
2d ago
★★☆☆☆

Not as advertised

Save yourself the trouble. Infor HMS has potential but printer connectivity problems and poor support make it not worth it.

👍 Pros

- Purchase orders

👎 Cons

- Reporting could be more detailed
- Receipt customization is basic
- Printer connectivity problems
- Integration failures with third-party apps

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Harold Mitchell 👑
4d ago
★★★☆☆

It's okay

We use Infor HMS for our smoke shop. barcode scanning is useful. However, integration failures with third-party apps has caused headaches. Looking at alternatives.

👍 Pros

- Multi-location sync

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep
- Receipt customization is basic

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Amy Simmons 👑
5d ago
★★★★☆

Mostly satisfied

Good system, good support. The employee management is what sold us. Would love to see better customer support hours are limited in future updates.

👍 Pros

- Customer tracking
- Price labeling
- Reliable

👎 Cons

- The mobile app needs work
- Offline mode is limited
- Integration options are limited

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Donna Alexander 👑
2w ago
★★★★★

Worth every penny

Five stars because they earned it. Been with Infor HMS for 3 years. Every update makes the system better.

👍 Pros

- Returns processing
- Price labeling
- Affordable

👎 Cons

- None so far

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Adam Young 👑
2w ago
★★★★☆

Recommended with caveats

Four months in and Infor HMS is working well. Staff trained quickly on the customer tracking. Wish some features require add-ons was included.

👍 Pros

- Inventory management
- E-commerce integration
- Time clock
- Discount scheduling
- Good support

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- The learning curve was steep

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Rachel Green 🌱
2w ago
★★★★☆

Reliable and functional

Does what it promises. The layaway feature is particularly useful for our grocery store. Minor gripes but overall satisfied.

👍 Pros

- Multi-location sync
- Gift card system
- Sales analytics
- Discount scheduling
- Affordable

👎 Cons

- The mobile app needs work
- Reporting could be more detailed

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Diane Myers 👑
3w ago
★★★★★

Worth every penny

Implemented Infor HMS across all 8 locations. Consistent performance and the multi-location sync makes multi-store management easy.

👍 Pros

- Multi-location sync
- Layaway feature
- Stock alerts

👎 Cons

- None so far

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Stephanie Hill 👑
3w ago
★★★★☆

Great system with minor issues

Good POS for the price. layaway feature is excellent. Lost a star because hardware is a bit pricey needs work. Would still recommend.

👍 Pros

- Multi-location sync
- Vendor management
- Price labeling
- Matrix inventory
- Good support

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- The learning curve was steep

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✓ Would recommend