📊 Rating Breakdown

5 stars
27
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (79)

Joyce Chen 👑
Aug 1, 2025
★★★★☆

Solid choice overall

Upgraded from their older system. Big improvement in customer tracking. Still working out some kinks with hardware is a bit pricey.

👍 Pros

- Gift card system
- E-commerce integration
- Sales analytics
- Vendor management
- Good support

👎 Cons

- Reporting could be more detailed
- The learning curve was steep

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Marcus Powell 👑
Jul 25, 2025
★★★★★

Excellent POS system!

Owner of sporting goods store here. Homebase has been rock solid for 5 years. Support team is responsive and actually helpful.

👍 Pros

- Layaway feature
- Time clock
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Tom Jin 🌱
Jul 25, 2025
★★★★☆

Good POS, room to improve

Reliable and straightforward. Not the flashiest POS but purchase orders and commission tracking work exactly as advertised.

👍 Pros

- Inventory management
- Gift card system
- Layaway feature
- Stock alerts
- Vendor management

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- The learning curve was steep

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✓ Would recommend
Carol Reed 👑
Jul 10, 2025
★★★★☆

Reliable and functional

Great layaway feature, decent vendor management. Support could be faster but they do resolve issues. Good value for a pet store.

👍 Pros

- Inventory management
- Barcode scanning
- Layaway feature
- E-commerce integration
- Vendor management

👎 Cons

- Hardware is a bit pricey

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Nathan Garcia 👑
Jul 10, 2025
★★★☆☆

Average experience

Mixed feelings about Homebase. The purchase orders is great but we've had issues with printer connectivity problems. Support helped eventually.

👍 Pros

- Barcode scanning

👎 Cons

- Some features require add-ons

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Kenneth Scott 👑
Jul 10, 2025
★★★☆☆

Has potential

We use Homebase for our convenience store. gift card system is useful. However, payment terminal disconnects has caused headaches. Looking at alternatives.

👍 Pros

- Multi-location sync
- Commission tracking

👎 Cons

- Setup took longer than expected
- Some features require add-ons
- The learning curve was steep

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Scott Adams 👑
Jul 10, 2025
★☆☆☆☆

Terrible experience

Terrible experience. System down more than it's up. payment terminal disconnects is apparently a known issue they won't fix.

👍 Pros

- Barcode scanning
- Loyalty rewards
- Commission tracking

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Offline mode is limited
- Receipt customization is basic
- Inventory sync issues between locations

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Emily Foster 👑
Jul 2, 2025
★★★☆☆

Not bad, not great

Average POS system. Does the basics fine. purchase orders works well but reports showing incorrect data has been frustrating. Considering options.

👍 Pros

- Layaway feature
- Commission tracking
- Customer database

👎 Cons

- Hardware is a bit pricey
- Offline mode is limited

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✓ Would recommend
Adam Young 👑
May 28, 2025
★★★★☆

Recommended with caveats

Four months in and Homebase is working well. Staff trained quickly on the barcode scanning. Wish integration options are limited was included.

👍 Pros

- Layaway feature
- E-commerce integration
- Price labeling

👎 Cons

- Reporting could be more detailed
- Offline mode is limited
- Integration options are limited

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✓ Would recommend
Tiffany Adams 👑
May 10, 2025
★★★★★

Highly recommend Homebase

Switched from another POS to Homebase last year. Best decision we made. returns processing and customer database have streamlined our entire operation.

👍 Pros

- Layaway feature
- Returns processing
- Good support

👎 Cons

- None so far

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✓ Would recommend