📊 Rating Breakdown

5 stars
10
4 stars
15
3 stars
13
2 stars
4
1 stars
2

📝 User Reviews (44)

Elizabeth Green 👑
2d ago
★★★★☆

Works great for us

Overall very happy with Helcim. The inventory management works great. Knocked off one star because reporting could be more detailed, but nothing major.

👍 Pros

- Inventory management
- Customer tracking
- Purchase orders
- Employee management

👎 Cons

- Integration options are limited

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✓ Would recommend
Scott Peterson 👑
2d ago
★★☆☆☆

Looking for alternatives

Can't recommend. We liked the layaway feature demo but real-world performance is poor. printer connectivity problems constantly.

👍 Pros

- Sales analytics

👎 Cons

- Hardware is a bit pricey
- Integration options are limited
- Credit card processing failures
- Reports showing incorrect data
- Slow transaction processing

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✓ Would recommend
Scott Adams 👑
4d ago
★★★★★

Outstanding product

If you're on the fence about Helcim, just do it. We were hesitant at first but the inventory management and loyalty rewards won us over.

👍 Pros

- Multi-location sync
- Employee management
- E-commerce integration
- Reliable

👎 Cons

- None so far

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Dennis Cook 👑
5d ago
★★★★☆

Solid choice overall

Overall very happy with Helcim. The barcode scanning works great. Knocked off one star because customer support hours are limited, but nothing major.

👍 Pros

- Inventory management
- Time clock
- Good support
- Affordable

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Tyler King 👑
1w ago
★★★★★

Finally found the right POS

The employee management feature alone pays for itself. Add in time clock and it's a no-brainer for any pet store.

👍 Pros

- Purchase orders
- E-commerce integration
- Loyalty rewards
- Time clock

👎 Cons

- None so far

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✓ Would recommend
Dennis Davis 👑
1w ago
★★★★☆

Works great for us

Four stars because there's always room for improvement. That said, Helcim handles our thrift store well. stock alerts is a highlight.

👍 Pros

- Purchase orders
- Returns processing
- Loyalty rewards
- Vendor management

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons

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✓ Would recommend
Megan Clark 👑
2w ago
★★★★☆

Reliable and functional

Great employee management, decent time clock. Support could be faster but they do resolve issues. Good value for a smoke shop.

👍 Pros

- Multi-location sync
- Employee management
- E-commerce integration
- Customer database

👎 Cons

- The mobile app needs work
- Setup took longer than expected

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✓ Would recommend
Raymond Sullivan 👑
2w ago
★★★☆☆

Has potential

We use Helcim for our gift shop. inventory management is useful. However, payment terminal disconnects has caused headaches. Looking at alternatives.

👍 Pros

- Customer tracking

👎 Cons

- The learning curve was steep

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✓ Would recommend
Susan Moore 👑
2w ago
★★★★☆

Good value for money

Solid POS system. employee management is excellent, vendor management could use some improvement. Still recommend for retail store.

👍 Pros

- Employee management
- Customer database
- Matrix inventory

👎 Cons

- The mobile app needs work
- Reporting could be more detailed

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✓ Would recommend
Kenneth Scott 👑
2w ago
★☆☆☆☆

Complete waste of money

Worst POS decision we made. integration failures with third-party apps constantly. The multi-location sync they advertise? Doesn't work half the time.

👍 Pros

- Multi-location sync
- Stock alerts
- Reliable

👎 Cons

- Some features require add-ons
- Receipt customization is basic
- Credit card processing failures
- Printer connectivity problems
- Login issues for staff

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✓ Would recommend