📊 Rating Breakdown

5 stars
28
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (80)

Willie Long 👑
Jan 1, 2025
★★★★☆

Solid choice overall

Reliable and straightforward. Not the flashiest POS but returns processing and customer database work exactly as advertised.

👍 Pros

- Employee management
- Vendor management
- Commission tracking
- Matrix inventory
- Good support

👎 Cons

- Customer support hours are limited
- Receipt customization is basic

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✓ Would recommend
Carlos Ford 👑
Dec 8, 2024
★★★★★

Love this system

The stock alerts feature alone pays for itself. Add in matrix inventory and it's a no-brainer for any clothing store.

👍 Pros

- Stock alerts
- Loyalty rewards
- Sales analytics
- Time clock
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Elizabeth Collins 👑
Nov 25, 2024
★☆☆☆☆

Don't make our mistake

Worst POS decision we made. credit card processing failures constantly. The stock alerts they advertise? Doesn't work half the time.

👍 Pros

- Multi-location sync
- Employee management
- Time clock

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- The learning curve was steep

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✓ Would recommend
Sharon Richardson 👑
Nov 12, 2024
★★★★★

Worth every penny

Quick service, reliable hardware, excellent returns processing. What more could you ask for? Been a customer for 4 years.

👍 Pros

- Customer tracking
- Returns processing
- Matrix inventory
- Discount scheduling

👎 Cons

- None so far

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✓ Would recommend
Michelle Chen 👑
Oct 30, 2024
★★★★★

Perfect for our needs

Switched from another POS to Heartland Retail last year. Best decision we made. inventory management and price labeling have streamlined our entire operation.

👍 Pros

- Purchase orders
- Stock alerts
- E-commerce integration
- Customer database
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Marcus Turner 👑
Oct 4, 2024
★★☆☆☆

Expected more

Looking to switch away from Heartland Retail. inventory sync issues between locations happens weekly. stock alerts is okay but not worth the hassle.

👍 Pros

- Customer tracking

👎 Cons

- Receipt customization is basic
- System crashes during peak hours
- Credit card processing failures

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✓ Would recommend
Angela Long 👑
Sep 20, 2024
★☆☆☆☆

Terrible experience

One star is generous. payment terminal disconnects every single day. Going back to our old system.

👍 Pros

- Good support

👎 Cons

- The mobile app needs work
- The learning curve was steep
- Credit card processing failures
- Payment terminal disconnects

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✓ Would recommend
Helen Stewart 👑
Sep 6, 2024
★★★★☆

Works great for us

Good system, good support. The barcode scanning is what sold us. Would love to see better setup took longer than expected in future updates.

👍 Pros

- Employee management
- Sales analytics
- Good support

👎 Cons

- Customer support hours are limited
- Receipt customization is basic

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✓ Would recommend
George Clark 👑
Aug 9, 2024
★★★★★

Highly recommend Heartland Retail

Our sporting goods store does 200+ transactions daily. Heartland Retail never skips a beat. stock alerts saves us hours every week.

👍 Pros

- Gift card system
- Sales analytics
- Matrix inventory

👎 Cons

- None so far

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✓ Would recommend
Brenda Walker 👑
Aug 9, 2024
★★★★☆

Recommended with caveats

Reliable and straightforward. Not the flashiest POS but customer tracking and discount scheduling work exactly as advertised.

👍 Pros

- Multi-location sync
- Employee management
- Stock alerts
- E-commerce integration
- Commission tracking

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Receipt customization is basic

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✓ Would recommend