📊 Rating Breakdown

5 stars
28
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (80)

Carlos Rodriguez ⭐
2w ago
★★★★☆

Recommended with caveats

We've been on Heartland Retail for 3 months. Does everything we need. employee management is great, wish the receipt customization is basic was better.

👍 Pros

- Inventory management
- Purchase orders
- Employee management
- E-commerce integration

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Diana Lee 🌱
Oct 28, 2025
★★★☆☆

Average experience

Mixed feelings about Heartland Retail. The layaway feature is great but we've had issues with printer connectivity problems. Support helped eventually.

👍 Pros

- Purchase orders
- Returns processing

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Setup took longer than expected

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✓ Would recommend
Carlos Jenkins 👑
Oct 16, 2025
★★★☆☆

Not bad, not great

Average POS system. Does the basics fine. returns processing works well but reports showing incorrect data has been frustrating. Considering options.

👍 Pros

- Inventory management
- Purchase orders
- Loyalty rewards

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons

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Joyce Davis 👑
Oct 11, 2025
★★★★☆

Mostly satisfied

We've been on Heartland Retail for 11 months. Does everything we need. employee management is great, wish the reporting could be more detailed was better.

👍 Pros

- Purchase orders
- Gift card system
- Loyalty rewards

👎 Cons

- Customer support hours are limited
- Integration options are limited

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Elizabeth Green 👑
Oct 11, 2025
★★★☆☆

It's okay

Functional but underwhelming. returns processing sold us on Heartland Retail but the reality of login issues for staff wasn't mentioned in sales.

👍 Pros

- Gift card system
- Reliable

👎 Cons

- Customer support hours are limited

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Aaron Wood 👑
Oct 7, 2025
★★★★☆

Happy with Heartland Retail

We've been on Heartland Retail for 8 months. Does everything we need. inventory management is great, wish the the learning curve was steep was better.

👍 Pros

- Purchase orders
- Layaway feature
- Sales analytics
- Easy to use
- Modern interface

👎 Cons

- Customer support hours are limited

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Raymond Wilson 👑
Oct 2, 2025
★★★★★

Game changer for us

Implemented Heartland Retail across all 8 locations. Consistent performance and the inventory management makes multi-store management easy.

👍 Pros

- Customer tracking
- Gift card system
- Layaway feature
- Vendor management
- Customer database

👎 Cons

- None so far

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Chris Hall 👑
Oct 2, 2025
★★★★☆

Great system with minor issues

Four months in and Heartland Retail is working well. Staff trained quickly on the stock alerts. Wish receipt customization is basic was included.

👍 Pros

- Inventory management
- Customer tracking
- Gift card system
- Returns processing
- Vendor management

👎 Cons

- The mobile app needs work
- Integration options are limited

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✓ Would recommend
Kevin O'Brien 🌱
Sep 21, 2025
★★★★★

Outstanding product

If you're on the fence about Heartland Retail, just do it. We were hesitant at first but the returns processing and customer database won us over.

👍 Pros

- Inventory management
- Employee management
- E-commerce integration
- Affordable

👎 Cons

- None so far

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Patrick Lee 👑
Sep 10, 2025
★★★★★

Perfect for our needs

The customer tracking feature alone pays for itself. Add in vendor management and it's a no-brainer for any bookstore.

👍 Pros

- Layaway feature
- Sales analytics
- Time clock
- Reliable
- Modern interface

👎 Cons

- None so far

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✓ Would recommend