📊 Rating Breakdown

5 stars
28
4 stars
32
3 stars
12
2 stars
6
1 stars
2

📝 User Reviews (80)

Nancy Sanders 👑
2d ago
★★★★★

Outstanding product

Our accountant loves the employee management. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Inventory management
- Multi-location sync
- Reliable

👎 Cons

- None so far

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Raymond White 👑
2d ago
★★★★☆

Solid choice overall

Four months in and Heartland Retail is working well. Staff trained quickly on the multi-location sync. Wish hardware is a bit pricey was included.

👍 Pros

- Returns processing
- E-commerce integration
- Price labeling
- Modern interface

👎 Cons

- Setup took longer than expected

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Jonathan Park 👑
2d ago
★★★★☆

Happy with Heartland Retail

Reliable and straightforward. Not the flashiest POS but barcode scanning and customer database work exactly as advertised.

👍 Pros

- E-commerce integration
- Price labeling
- Commission tracking
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited

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Rebecca Powell 👑
2d ago
★★☆☆☆

Would not recommend

Looking to switch away from Heartland Retail. data loss after updates happens weekly. gift card system is okay but not worth the hassle.

👍 Pros

- Matrix inventory

👎 Cons

- The mobile app needs work
- The learning curve was steep
- Receipt customization is basic
- Credit card processing failures
- Slow transaction processing

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Tiffany Wright 👑
5d ago
★★☆☆☆

Looking for alternatives

Looking to switch away from Heartland Retail. printer connectivity problems happens weekly. layaway feature is okay but not worth the hassle.

👍 Pros

- Barcode scanning
- Quick setup

👎 Cons

- Integration options are limited
- Credit card processing failures
- Printer connectivity problems
- Data loss after updates

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Harold Reed 👑
5d ago
★★☆☆☆

Not as advertised

Save yourself the trouble. Heartland Retail has potential but slow transaction processing and poor support make it not worth it.

👍 Pros

- Good support
- Quick setup

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited
- System crashes during peak hours
- Inventory sync issues between locations
- Integration failures with third-party apps

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Patrick Hughes 👑
1w ago
★★★★☆

Does the job well

Does what it promises. The customer tracking is particularly useful for our sporting goods store. Minor gripes but overall satisfied.

👍 Pros

- Inventory management
- Employee management
- E-commerce integration
- Matrix inventory

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Integration options are limited

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Jonathan Taylor 👑
2w ago
★★★☆☆

It's okay

Functional but underwhelming. employee management sold us on Heartland Retail but the reality of system crashes during peak hours wasn't mentioned in sales.

👍 Pros

- Customer tracking
- Customer database
- Affordable

👎 Cons

- Setup took longer than expected
- Some features require add-ons

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Rachel Sullivan 👑
2w ago
★★★★★

Highly recommend Heartland Retail

We run a busy convenience store and Heartland Retail handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Barcode scanning
- Purchase orders
- Employee management
- Vendor management

👎 Cons

- None so far

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Amber Reed 👑
2w ago
★★★★☆

Works great for us

Solid POS system. employee management is excellent, commission tracking could use some improvement. Still recommend for grocery store.

👍 Pros

- Layaway feature
- E-commerce integration
- Quick setup

👎 Cons

- Receipt customization is basic
- Integration options are limited

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✓ Would recommend