📊 Rating Breakdown

5 stars
97
4 stars
110
3 stars
41
2 stars
19
1 stars
8

📝 User Reviews (275)

Elizabeth Collins 👑
Oct 20, 2025
★★★★☆

Does the job well

Upgraded from their older system. Big improvement in happy hour pricing. Still working out some kinks with the learning curve was steep.

👍 Pros

- Online ordering integration
- Tip management
- Split check feature
- Modern interface
- Quick setup

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Receipt customization is basic

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✓ Would recommend
Nancy Park 👑
Oct 20, 2025
★★★★☆

Solid choice overall

Four months in and Harbortouch is working well. Staff trained quickly on the online ordering integration. Wish the learning curve was steep was included.

👍 Pros

- Staff scheduling
- Real-time reporting
- Waitlist management
- Guest profiles

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Nicole Carter 👑
Oct 20, 2025
★★★★☆

Mostly satisfied

Good system, good support. The reservation system is what sold us. Would love to see better reporting could be more detailed in future updates.

👍 Pros

- Mobile ordering
- Real-time reporting
- Delivery integration
- Waitlist management
- Reliable

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Scott Anderson 👑
Oct 16, 2025
★★★★★

Worth every penny

Family fine dining establishment for 30 years. Harbortouch modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Tableside ordering
- Course firing
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Janet Rivera 👑
Oct 16, 2025
★★★☆☆

Average experience

Three stars because it's neither great nor terrible. Harbortouch handles transactions fine but system crashes during peak hours is a real problem.

👍 Pros

- Table management

👎 Cons

- Setup took longer than expected

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Chris Green 👑
Oct 16, 2025
★★☆☆☆

Looking for alternatives

Disappointing experience with Harbortouch. The reservation system rarely works as advertised. system crashes during peak hours has cost us customers.

👍 Pros

- Real-time reporting
- Affordable

👎 Cons

- The learning curve was steep
- Inventory sync issues between locations
- Payment terminal disconnects

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Dennis Cook 👑
Oct 11, 2025
★★★★★

Game changer for us

Five stars because they earned it. Been with Harbortouch for 3 years. Every update makes the system better.

👍 Pros

- Kitchen display system
- Menu customization
- Affordable

👎 Cons

- None so far

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Jennifer Walsh ⭐
Oct 11, 2025
★★★★★

Love this system

Five stars because they earned it. Been with Harbortouch for 3 years. Every update makes the system better.

👍 Pros

- Menu customization
- Modifier handling
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Mike Martin 👑
Oct 11, 2025
★★★★☆

Works great for us

Good system, good support. The staff scheduling is what sold us. Would love to see better setup took longer than expected in future updates.

👍 Pros

- Table management
- Split check feature
- Quick setup

👎 Cons

- Setup took longer than expected

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✓ Would recommend
Chris Hall 👑
Oct 11, 2025
★★★☆☆

Decent but frustrating

We use Harbortouch for our taco shop. kitchen display system is useful. However, reports showing incorrect data has caused headaches. Looking at alternatives.

👍 Pros

- Good support
- Quick setup

👎 Cons

- Some features require add-ons
- The learning curve was steep

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✓ Would recommend