📊 Rating Breakdown

5 stars
97
4 stars
110
3 stars
41
2 stars
19
1 stars
8

📝 User Reviews (275)

Laura Davis 👑
2d ago
★★☆☆☆

Disappointed

Save yourself the trouble. Harbortouch has potential but reports showing incorrect data and poor support make it not worth it.

👍 Pros

- Tableside ordering
- Modifier handling
- Guest profiles

👎 Cons

- The learning curve was steep
- Offline mode is limited
- Reports showing incorrect data
- Integration failures with third-party apps
- Login issues for staff

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✓ Would recommend
Mike Chen ⭐
3d ago
★★★★★

Perfect for our needs

Hands down the best POS for bakery. We've tried Square and Toast before settling on Harbortouch. Much better fit for our needs.

👍 Pros

- Reservation system
- Mobile ordering
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Raymond Ward 👑
3d ago
★★★★★

Finally found the right POS

Switched from another POS to Harbortouch last year. Best decision we made. table management and loyalty program have streamlined our entire operation.

👍 Pros

- Kitchen display system
- Split check feature
- Tableside ordering
- Guest profiles
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Robert Garcia 👑
3d ago
★★★★★

Exceeded expectations

Five stars because they earned it. Been with Harbortouch for 2 years. Every update makes the system better.

👍 Pros

- Split check feature
- Inventory tracking
- Easy to use
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Carlos Rodriguez ⭐
3d ago
★★☆☆☆

Disappointed

Looking to switch away from Harbortouch. reports showing incorrect data happens weekly. reservation system is okay but not worth the hassle.

👍 Pros

- Tableside ordering
- Guest profiles

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Integration options are limited
- Reports showing incorrect data
- Printer connectivity problems

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Sandra Nguyen 👑
5d ago
★★★☆☆

Average experience

It works, but that's about it. menu customization is decent. We expected more from modifier handling based on the demos.

👍 Pros

- Split check feature
- Loyalty program

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Brenda Johnson 👑
5d ago
★★☆☆☆

Looking for alternatives

Two stars because it occasionally works. printer connectivity problems is a constant battle. Support takes days to respond.

👍 Pros

- Kitchen display system

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Receipt customization is basic
- Integration options are limited
- Inventory sync issues between locations

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✓ Would recommend
Chris Johnson 👑
1w ago
★★★★☆

Recommended with caveats

Upgraded from their older system. Big improvement in online ordering integration. Still working out some kinks with integration options are limited.

👍 Pros

- Good support
- Reliable
- Affordable
- Quick setup

👎 Cons

- The mobile app needs work
- The learning curve was steep
- Integration options are limited

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✓ Would recommend
Jerry Stewart 👑
1w ago
★★★☆☆

Some pros, some cons

Decent system with some frustrating limitations. happy hour pricing is good. reports showing incorrect data makes me hesitant to fully recommend.

👍 Pros

- Online ordering integration
- Split check feature
- Course firing

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Offline mode is limited

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✓ Would recommend
Carlos Jenkins 👑
1w ago
★★★☆☆

Has potential

Three stars because it's neither great nor terrible. Harbortouch handles transactions fine but payment terminal disconnects is a real problem.

👍 Pros

- Menu customization
- Reservation system

👎 Cons

- Setup took longer than expected
- Some features require add-ons

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✓ Would recommend