📊 Rating Breakdown

5 stars
97
4 stars
110
3 stars
41
2 stars
19
1 stars
8

📝 User Reviews (275)

Rachel Sullivan 👑
Aug 23, 2024
★★★★☆

Happy with Harbortouch

Great table management, decent real-time reporting. Support could be faster but they do resolve issues. Good value for a sushi restaurant.

👍 Pros

- Online ordering integration
- Mobile ordering
- Easy to use
- Reliable

👎 Cons

- Some features require add-ons
- Customer support hours are limited

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Amber Foster 👑
Aug 23, 2024
★★☆☆☆

Frustrating experience

Two stars because it occasionally works. login issues for staff is a constant battle. Support takes days to respond.

👍 Pros

- Inventory tracking
- Staff scheduling
- Guest profiles

👎 Cons

- Hardware is a bit pricey
- Offline mode is limited
- Credit card processing failures

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Lisa Nelson 👑
Aug 9, 2024
★★★☆☆

Has potential

We use Harbortouch for our pizzeria. menu customization is useful. However, credit card processing failures has caused headaches. Looking at alternatives.

👍 Pros

- Reservation system
- Staff scheduling

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Integration options are limited

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Raymond Sullivan 👑
Jul 25, 2024
★★★★★

Perfect for our needs

The reservation system feature alone pays for itself. Add in mobile ordering and it's a no-brainer for any coffee shop.

👍 Pros

- Tip management
- Reservation system
- Staff scheduling
- Loyalty program

👎 Cons

- None so far

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Paul Mitchell ⭐
Jul 10, 2024
★★★★★

Love this system

The kitchen display system feature alone pays for itself. Add in waitlist management and it's a no-brainer for any brewery.

👍 Pros

- Table management
- Tip management
- Reliable

👎 Cons

- None so far

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Melissa Murphy 👑
Jul 10, 2024
★★★★★

Worth every penny

Our bakery does 200+ transactions daily. Harbortouch never skips a beat. online ordering integration saves us hours every week.

👍 Pros

- Inventory tracking
- Kitchen printer routing
- Guest profiles
- Quick setup

👎 Cons

- None so far

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Tom Jin 🌱
Jul 10, 2024
★★★★☆

Reliable and functional

Good system, good support. The table management is what sold us. Would love to see better reporting could be more detailed in future updates.

👍 Pros

- Tip management
- Kitchen printer routing
- Reliable

👎 Cons

- Hardware is a bit pricey

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Nicole Nelson 👑
Jul 10, 2024
★★★★☆

Mostly satisfied

We've been on Harbortouch for 17 months. Does everything we need. split check feature is great, wish the offline mode is limited was better.

👍 Pros

- Menu customization
- Delivery integration
- Modifier handling
- Course firing
- Reliable

👎 Cons

- Hardware is a bit pricey

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Frances Davis 👑
Jul 10, 2024
★☆☆☆☆

Complete waste of money

Terrible experience. System down more than it's up. system crashes during peak hours is apparently a known issue they won't fix.

👍 Pros

- Real-time reporting

👎 Cons

- Customer support hours are limited
- Integration options are limited
- Data loss after updates
- Integration failures with third-party apps
- Login issues for staff

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Tom Bradley ⭐
Jun 25, 2024
★★★★★

Excellent POS system!

Switched from Lightspeed to Harbortouch last year. Best decision we made. happy hour pricing and real-time reporting have streamlined our entire operation.

👍 Pros

- Table management
- Reliable
- Affordable

👎 Cons

- None so far

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✓ Would recommend