📊 Rating Breakdown

5 stars
33
4 stars
23
3 stars
7
2 stars
2
1 stars
1

📝 User Reviews (66)

Kevin O'Brien 🌱
Jul 17, 2025
★★★★★

Best decision for our business

Coming from an old-school register, Gusto was a game changer. Easy setup, great training, and the gift card system is fantastic.

👍 Pros

- Employee management
- Commission tracking
- Customer database
- Discount scheduling

👎 Cons

- None so far

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Helen Martinez 👑
Jul 17, 2025
★★★★★

Game changer for us

Our smoke shop does 200+ transactions daily. Gusto never skips a beat. multi-location sync saves us hours every week.

👍 Pros

- E-commerce integration
- Commission tracking
- Discount scheduling

👎 Cons

- None so far

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Amber Reed 👑
Jul 10, 2025
★★★★☆

Great system with minor issues

We've been on Gusto for 20 months. Does everything we need. stock alerts is great, wish the reporting could be more detailed was better.

👍 Pros

- Sales analytics
- Price labeling
- Good support

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep
- Customer support hours are limited

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Heather Stewart 👑
Jul 2, 2025
★★★★☆

Does the job well

Good POS for the price. employee management is excellent. Lost a star because receipt customization is basic needs work. Would still recommend.

👍 Pros

- Sales analytics
- Matrix inventory
- Discount scheduling

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Offline mode is limited

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Sarah Barnes 👑
Jun 6, 2025
★★★★★

Excellent POS system!

Five stars because they earned it. Been with Gusto for 4 years. Every update makes the system better.

👍 Pros

- Customer tracking
- Multi-location sync
- Layaway feature
- Matrix inventory
- Time clock

👎 Cons

- None so far

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Brenda Park 👑
Apr 21, 2025
★★★★★

Perfect for our needs

Our accountant loves the barcode scanning. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Gift card system
- Sales analytics
- Good support

👎 Cons

- None so far

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Paul Graham 👑
Mar 21, 2025
★★★★☆

Good value for money

We've been on Gusto for 8 months. Does everything we need. customer tracking is great, wish the customer support hours are limited was better.

👍 Pros

- Commission tracking
- Good support
- Quick setup

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Setup took longer than expected

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Scott Anderson 👑
Mar 21, 2025
★★★★☆

Mostly satisfied

Upgraded from their older system. Big improvement in barcode scanning. Still working out some kinks with hardware is a bit pricey.

👍 Pros

- Purchase orders
- Layaway feature
- Sales analytics
- Vendor management
- Commission tracking

👎 Cons

- Hardware is a bit pricey
- Receipt customization is basic
- Integration options are limited

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✓ Would recommend
Rachel Sullivan 👑
Jan 25, 2025
★★★★★

Highly recommend Gusto

Third POS system we've tried. Finally found the right one with Gusto. The stock alerts alone was worth the switch.

👍 Pros

- Multi-location sync
- Gift card system
- Customer database

👎 Cons

- None so far

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Eugene Rogers 👑
Nov 25, 2024
★★★★★

Game changer for us

Family smoke shop for 30 years. Gusto modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Returns processing
- Modern interface
- Quick setup

👎 Cons

- None so far

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✓ Would recommend