📊 Rating Breakdown

5 stars
33
4 stars
23
3 stars
7
2 stars
2
1 stars
1

📝 User Reviews (66)

Peter Stewart 👑
1w ago
★★★★★

Finally found the right POS

Our accountant loves the inventory management. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Barcode scanning
- Gift card system
- Sales analytics
- Commission tracking

👎 Cons

- None so far

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✓ Would recommend
Patrick Hughes 👑
1w ago
★★★★★

Worth every penny

Been using Gusto for 17 months now and couldn't be happier. The customer tracking is exactly what we needed. Staff picked it up in no time.

👍 Pros

- E-commerce integration
- Loyalty rewards
- Good support

👎 Cons

- None so far

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✓ Would recommend
Rebecca Foster 👑
1w ago
★★★★☆

Solid choice overall

Four stars because there's always room for improvement. That said, Gusto handles our pet store well. employee management is a highlight.

👍 Pros

- Multi-location sync
- Purchase orders
- Employee management
- Sales analytics
- Reliable

👎 Cons

- Reporting could be more detailed

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✓ Would recommend
Tom Hill 👑
2w ago
★★★★☆

Mostly satisfied

Reliable and straightforward. Not the flashiest POS but barcode scanning and time clock work exactly as advertised.

👍 Pros

- Purchase orders
- Employee management
- Gift card system

👎 Cons

- Receipt customization is basic

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✓ Would recommend
Frank Wood 👑
3w ago
★★★★☆

Works great for us

Happy with our purchase. Gusto runs our thrift store smoothly. The returns processing took some getting used to but works well now.

👍 Pros

- Sales analytics
- Matrix inventory
- Time clock
- Affordable

👎 Cons

- Some features require add-ons
- The learning curve was steep
- Customer support hours are limited

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✓ Would recommend
Dennis Davis 👑
3w ago
★★☆☆☆

Expected more

Regret switching to Gusto. The employee management looked great but login issues for staff has made daily operations difficult.

👍 Pros

- Inventory management
- Purchase orders
- Returns processing

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Integration options are limited
- Data loss after updates
- Payment terminal disconnects

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✓ Would recommend
Carlos Jenkins 👑
Oct 24, 2025
★★★★★

Finally found the right POS

If you're on the fence about Gusto, just do it. We were hesitant at first but the employee management and e-commerce integration won us over.

👍 Pros

- Purchase orders
- Time clock
- Affordable

👎 Cons

- None so far

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Carlos Hughes 👑
Oct 20, 2025
★★★★☆

Solid choice overall

Four stars because there's always room for improvement. That said, Gusto handles our toy store well. stock alerts is a highlight.

👍 Pros

- Gift card system
- Easy to use
- Good support
- Reliable

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend
Luis Zhang 👑
Oct 20, 2025
★★★★★

Finally found the right POS

Been using Gusto for 14 months now and couldn't be happier. The multi-location sync is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Gift card system
- Returns processing
- Stock alerts
- Easy to use

👎 Cons

- None so far

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✓ Would recommend
Amanda Wright 👑
Oct 16, 2025
★★★★★

Love this system

Third POS system we've tried. Finally found the right one with Gusto. The employee management alone was worth the switch.

👍 Pros

- E-commerce integration
- Commission tracking
- Matrix inventory
- Good support
- Modern interface

👎 Cons

- None so far

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✓ Would recommend