📊 Rating Breakdown

5 stars
33
4 stars
23
3 stars
7
2 stars
2
1 stars
1

📝 User Reviews (66)

Brittany Kim 👑
2d ago
★★★★☆

Does the job well

Does what it promises. The barcode scanning is particularly useful for our liquor store. Minor gripes but overall satisfied.

👍 Pros

- Multi-location sync
- Returns processing
- Stock alerts
- Reliable

👎 Cons

- The mobile app needs work
- Customer support hours are limited

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Steve Hall 👑
2d ago
★★★★☆

Solid choice overall

We've been on Gusto for 23 months. Does everything we need. layaway feature is great, wish the integration options are limited was better.

👍 Pros

- Customer tracking
- Employee management
- Quick setup

👎 Cons

- The learning curve was steep
- Offline mode is limited
- Integration options are limited

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Dennis Davis 👑
2d ago
★★★★★

Finally found the right POS

Family sporting goods store for 30 years. Gusto modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Purchase orders
- Returns processing
- Price labeling
- Affordable

👎 Cons

- None so far

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Frances Davis 👑
2d ago
★★★★★

Outstanding product

Been using Gusto for 6 months now and couldn't be happier. The barcode scanning is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Gift card system
- Commission tracking
- Time clock
- Quick setup

👎 Cons

- None so far

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Elizabeth Mitchell 👑
3d ago
★★★☆☆

Average experience

We use Gusto for our liquor store. multi-location sync is useful. However, login issues for staff has caused headaches. Looking at alternatives.

👍 Pros

- E-commerce integration
- Matrix inventory
- Modern interface

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- Integration options are limited

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Paul Mitchell ⭐
3d ago
★☆☆☆☆

Terrible experience

Do not buy. slow transaction processing crashed during our busiest day. Support blamed our internet. It wasn't our internet.

👍 Pros

- Vendor management
- Customer database
- Time clock

👎 Cons

- The learning curve was steep
- System crashes during peak hours
- Slow transaction processing
- Login issues for staff
- Payment terminal disconnects

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Chris Wood 👑
3d ago
★★★★★

Outstanding product

Quick service, reliable hardware, excellent multi-location sync. What more could you ask for? Been a customer for 2 years.

👍 Pros

- Inventory management
- Barcode scanning
- Layaway feature
- Time clock

👎 Cons

- None so far

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Patrick Lee 👑
4d ago
★★★☆☆

Has potential

Mixed feelings about Gusto. The employee management is great but we've had issues with printer connectivity problems. Support helped eventually.

👍 Pros

- E-commerce integration
- Customer database

👎 Cons

- Offline mode is limited

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Stephanie Thompson 👑
5d ago
★★★☆☆

Decent but frustrating

Three stars because it's neither great nor terrible. Gusto handles transactions fine but login issues for staff is a real problem.

👍 Pros

- Customer tracking
- E-commerce integration

👎 Cons

- Reporting could be more detailed

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Marcus Johnson 🌱
5d ago
★★☆☆☆

Expected more

Regret switching to Gusto. The stock alerts looked great but payment terminal disconnects has made daily operations difficult.

👍 Pros

- Barcode scanning

👎 Cons

- Some features require add-ons
- Receipt customization is basic
- Inventory sync issues between locations
- Payment terminal disconnects

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✓ Would recommend