📊 Rating Breakdown

5 stars
52
4 stars
60
3 stars
23
2 stars
11
1 stars
5

📝 User Reviews (151)

Donna Zhang 👑
Jul 10, 2025
★★★★★

Best decision for our business

Third POS system we've tried. Finally found the right one with Focus POS. The tip management alone was worth the switch.

👍 Pros

- Happy hour pricing
- Guest profiles
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Jessica Murphy 👑
Jul 10, 2025
★★★★★

Game changer for us

The table management feature alone pays for itself. Add in course firing and it's a no-brainer for any sports bar.

👍 Pros

- Reservation system
- Mobile ordering
- Real-time reporting
- Kitchen printer routing
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Jonathan Park 👑
Jul 10, 2025
★☆☆☆☆

Terrible experience

One star is generous. reports showing incorrect data every single day. Going back to our old system.

👍 Pros

- Real-time reporting
- Delivery integration
- Good support

👎 Cons

- Some features require add-ons
- Printer connectivity problems
- Slow transaction processing
- Integration failures with third-party apps
- Login issues for staff

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✓ Would recommend
Margaret Davis 👑
Jul 2, 2025
★★★★☆

Solid choice overall

We've been on Focus POS for 9 months. Does everything we need. table management is great, wish the customer support hours are limited was better.

👍 Pros

- Tip management
- Split check feature
- Staff scheduling
- Happy hour pricing
- Modern interface

👎 Cons

- The mobile app needs work
- Setup took longer than expected

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✓ Would recommend
Marcus Cooper 👑
Jun 23, 2025
★★☆☆☆

Not as advertised

Looking to switch away from Focus POS. slow transaction processing happens weekly. split check feature is okay but not worth the hassle.

👍 Pros

- Kitchen printer routing

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Printer connectivity problems
- Integration failures with third-party apps
- Login issues for staff

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✓ Would recommend
Joyce Ross 👑
Jun 6, 2025
★★★★★

Outstanding product

Third POS system we've tried. Finally found the right one with Focus POS. The kitchen display system alone was worth the switch.

👍 Pros

- Menu customization
- Inventory tracking
- Modifier handling
- Quick setup

👎 Cons

- None so far

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✓ Would recommend
Tom Hill 👑
Jun 6, 2025
★★★☆☆

Average experience

Functional but underwhelming. table management sold us on Focus POS but the reality of data loss after updates wasn't mentioned in sales.

👍 Pros

- Modifier handling

👎 Cons

- Offline mode is limited

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✓ Would recommend
Betty Hamilton 👑
Jun 6, 2025
★★☆☆☆

Would not recommend

Can't recommend. We liked the tip management demo but real-world performance is poor. integration failures with third-party apps constantly.

👍 Pros

- Modifier handling

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Data loss after updates
- Integration failures with third-party apps
- Login issues for staff

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✓ Would recommend
Elizabeth Collins 👑
May 28, 2025
★★★★★

Game changer for us

Switched from another POS to Focus POS last year. Best decision we made. tip management and course firing have streamlined our entire operation.

👍 Pros

- Tableside ordering
- Modifier handling
- Course firing
- Waitlist management
- Affordable

👎 Cons

- None so far

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✓ Would recommend
Nancy Lewis 👑
May 28, 2025
★★★★☆

Great system with minor issues

Four stars because there's always room for improvement. That said, Focus POS handles our fast casual spot well. staff scheduling is a highlight.

👍 Pros

- Inventory tracking
- Loyalty program
- Delivery integration
- Kitchen printer routing

👎 Cons

- Some features require add-ons
- Offline mode is limited
- Integration options are limited

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✓ Would recommend