📊 Rating Breakdown

5 stars
15
4 stars
16
3 stars
6
2 stars
3
1 stars
1

📝 User Reviews (41)

Rachel Barnes 👑
Jun 23, 2025
★★★★★

Perfect for our needs

Quick service, reliable hardware, excellent purchase orders. What more could you ask for? Been a customer for 4 years.

👍 Pros

- Returns processing
- Price labeling
- Easy to use
- Good support
- Modern interface

👎 Cons

- None so far

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Jerry Davis 👑
Jun 23, 2025
★★★★★

Highly recommend Deputy

Switched from Square to Deputy last year. Best decision we made. gift card system and e-commerce integration have streamlined our entire operation.

👍 Pros

- Multi-location sync
- Good support
- Modern interface
- Quick setup

👎 Cons

- None so far

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Lisa Nelson 👑
May 28, 2025
★★★★★

Best decision for our business

Been using Deputy for 11 months now and couldn't be happier. The employee management is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Inventory management
- Customer tracking
- Loyalty rewards
- Good support
- Reliable

👎 Cons

- None so far

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Susan Moore 👑
Apr 1, 2025
★☆☆☆☆

Avoid at all costs

Terrible experience. System down more than it's up. reports showing incorrect data is apparently a known issue they won't fix.

👍 Pros

- Easy to use

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Integration options are limited
- Integration failures with third-party apps

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Marcus Powell 👑
Jan 13, 2025
★★☆☆☆

Disappointed

Two stars because it occasionally works. payment terminal disconnects is a constant battle. Support takes days to respond.

👍 Pros

- Quick setup

👎 Cons

- Hardware is a bit pricey
- Setup took longer than expected
- Offline mode is limited
- Receipt customization is basic
- Inventory sync issues between locations

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Susan Wallace 👑
Jan 1, 2025
★★★★★

Best decision for our business

Owner of hardware store here. Deputy has been rock solid for 1 years. Support team is responsive and actually helpful.

👍 Pros

- Customer database
- Matrix inventory
- Reliable

👎 Cons

- None so far

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Nathan Garcia 👑
Nov 12, 2024
★★★★☆

Does the job well

Reliable and straightforward. Not the flashiest POS but inventory management and matrix inventory work exactly as advertised.

👍 Pros

- Multi-location sync
- Employee management
- Returns processing
- Price labeling
- Commission tracking

👎 Cons

- Reporting could be more detailed
- Integration options are limited

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Karen Ross 👑
Sep 6, 2024
★★★★★

Highly recommend Deputy

If you're on the fence about Deputy, just do it. We were hesitant at first but the inventory management and sales analytics won us over.

👍 Pros

- E-commerce integration
- Price labeling
- Time clock
- Reliable

👎 Cons

- None so far

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Eric White 👑
Aug 9, 2024
★★★★☆

Solid choice overall

Great stock alerts, decent time clock. Support could be faster but they do resolve issues. Good value for a sporting goods store.

👍 Pros

- Barcode scanning
- Commission tracking
- Easy to use
- Quick setup

👎 Cons

- Setup took longer than expected
- Some features require add-ons
- Receipt customization is basic

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Gregory Bailey 👑
Jul 25, 2024
★★★☆☆

Has potential

Middle of the road. Deputy works for basic retail store needs. If you need advanced inventory management, look elsewhere.

👍 Pros

- Price labeling

👎 Cons

- The mobile app needs work

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✓ Would recommend