📊 Rating Breakdown

5 stars
15
4 stars
16
3 stars
6
2 stars
3
1 stars
1

📝 User Reviews (41)

Lauren Howard 👑
Oct 11, 2025
★★★★☆

Works great for us

Great gift card system, decent sales analytics. Support could be faster but they do resolve issues. Good value for a smoke shop.

👍 Pros

- Employee management
- Layaway feature
- Vendor management

👎 Cons

- Some features require add-ons

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Ruth Powell 👑
Sep 26, 2025
★★★☆☆

Some pros, some cons

We use Deputy for our hardware store. gift card system is useful. However, printer connectivity problems has caused headaches. Looking at alternatives.

👍 Pros

- Inventory management
- Modern interface

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Integration options are limited

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George Ramos 👑
Sep 21, 2025
★★★★★

Best decision for our business

Hands down the best POS for hardware store. We've tried Square and Toast before settling on Deputy. Much better fit for our needs.

👍 Pros

- Gift card system
- Loyalty rewards
- Vendor management
- Matrix inventory
- Quick setup

👎 Cons

- None so far

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Marcus Cooper 👑
Sep 21, 2025
★★★★★

Best decision for our business

If you're on the fence about Deputy, just do it. We were hesitant at first but the barcode scanning and time clock won us over.

👍 Pros

- Matrix inventory
- Easy to use
- Affordable

👎 Cons

- None so far

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Catherine Alexander 👑
Sep 15, 2025
★★★★★

Perfect for our needs

Been using Deputy for 18 months now and couldn't be happier. The inventory management is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Purchase orders
- Returns processing
- Customer database
- Good support

👎 Cons

- None so far

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Nathan Garcia 👑
Sep 15, 2025
★★★★☆

Great system with minor issues

Great barcode scanning, decent matrix inventory. Support could be faster but they do resolve issues. Good value for a boutique.

👍 Pros

- Barcode scanning
- Gift card system
- Customer database

👎 Cons

- Offline mode is limited
- Receipt customization is basic
- Integration options are limited

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Kyle Ross 👑
Aug 22, 2025
★★★★☆

Happy with Deputy

Four months in and Deputy is working well. Staff trained quickly on the layaway feature. Wish the learning curve was steep was included.

👍 Pros

- Loyalty rewards
- Commission tracking
- Customer database
- Matrix inventory
- Affordable

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- The learning curve was steep

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✓ Would recommend
Laura Davis 👑
Jul 25, 2025
★★★★★

Highly recommend Deputy

We run a busy hardware store and Deputy handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Barcode scanning
- Returns processing
- Reliable

👎 Cons

- None so far

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Rebecca Powell 👑
Jul 17, 2025
★★★★☆

Mostly satisfied

Four stars because there's always room for improvement. That said, Deputy handles our convenience store well. multi-location sync is a highlight.

👍 Pros

- Vendor management
- Easy to use
- Good support
- Reliable

👎 Cons

- Some features require add-ons
- Receipt customization is basic

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Tyler Morgan 👑
Jul 10, 2025
★★★☆☆

Mixed feelings

Functional but underwhelming. multi-location sync sold us on Deputy but the reality of login issues for staff wasn't mentioned in sales.

👍 Pros

- E-commerce integration
- Price labeling
- Customer database

👎 Cons

- The learning curve was steep

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✓ Would recommend