📊 Rating Breakdown

5 stars
15
4 stars
16
3 stars
6
2 stars
3
1 stars
1

📝 User Reviews (41)

Jessica Price 👑
2d ago
★★★★★

Exceeded expectations

We run a busy liquor store and Deputy handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Customer tracking
- E-commerce integration
- Loyalty rewards
- Commission tracking

👎 Cons

- None so far

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✓ Would recommend
Karen Johnson 👑
3d ago
★★★★☆

Solid choice overall

Good POS for the price. employee management is excellent. Lost a star because setup took longer than expected needs work. Would still recommend.

👍 Pros

- Employee management
- Matrix inventory
- Easy to use

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Offline mode is limited

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✓ Would recommend
Tom Barnes 👑
3d ago
★★☆☆☆

Not as advertised

Disappointing experience with Deputy. The customer tracking rarely works as advertised. credit card processing failures has cost us customers.

👍 Pros

- Layaway feature

👎 Cons

- Receipt customization is basic
- Inventory sync issues between locations
- Reports showing incorrect data
- Data loss after updates
- Payment terminal disconnects

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✓ Would recommend
Carlos Hughes 👑
1w ago
★★★★☆

Great system with minor issues

Solid POS system. barcode scanning is excellent, discount scheduling could use some improvement. Still recommend for liquor store.

👍 Pros

- Gift card system
- Stock alerts
- E-commerce integration
- Affordable

👎 Cons

- Receipt customization is basic

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Christina Martin 👑
2w ago
★★★★★

Finally found the right POS

Our accountant loves the purchase orders. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Returns processing
- Customer database
- Reliable

👎 Cons

- None so far

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✓ Would recommend
Lisa Nguyen ⭐
2w ago
★★★★☆

Good POS, room to improve

Good POS for the price. purchase orders is excellent. Lost a star because integration options are limited needs work. Would still recommend.

👍 Pros

- Multi-location sync
- Sales analytics
- Commission tracking

👎 Cons

- The mobile app needs work

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✓ Would recommend
Catherine Kim 👑
3w ago
★★★★☆

Good value for money

Great stock alerts, decent sales analytics. Support could be faster but they do resolve issues. Good value for a pet store.

👍 Pros

- Gift card system
- Vendor management
- Affordable

👎 Cons

- Some features require add-ons
- The learning curve was steep

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✓ Would recommend
Rebecca Rogers 👑
3w ago
★★★☆☆

Mixed feelings

Functional but underwhelming. purchase orders sold us on Deputy but the reality of inventory sync issues between locations wasn't mentioned in sales.

👍 Pros

- Barcode scanning
- Matrix inventory

👎 Cons

- Hardware is a bit pricey

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✓ Would recommend
Tiffany Adams 👑
Oct 31, 2025
★★★★★

Best decision for our business

The barcode scanning feature alone pays for itself. Add in commission tracking and it's a no-brainer for any pet store.

👍 Pros

- Customer tracking
- E-commerce integration
- Loyalty rewards

👎 Cons

- None so far

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✓ Would recommend
Carlos Ford 👑
Oct 16, 2025
★★★★☆

Recommended with caveats

Upgraded from their older system. Big improvement in gift card system. Still working out some kinks with some features require add-ons.

👍 Pros

- E-commerce integration
- Sales analytics
- Good support

👎 Cons

- The mobile app needs work
- Setup took longer than expected

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✓ Would recommend