📊 Rating Breakdown

5 stars
47
4 stars
33
3 stars
10
2 stars
3
1 stars
2

📝 User Reviews (95)

James Wilson ⭐
Dec 29, 2023
★★★★☆

Happy with Cumulus Retail

We've been on Cumulus Retail for 6 months. Does everything we need. inventory management is great, wish the some features require add-ons was better.

👍 Pros

- Stock alerts
- Loyalty rewards
- Vendor management
- Discount scheduling

👎 Cons

- Integration options are limited

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Susan Wallace 👑
Dec 29, 2023
★★★★☆

Happy with Cumulus Retail

Great inventory management, decent customer database. Support could be faster but they do resolve issues. Good value for a jewelry store.

👍 Pros

- Inventory management
- Barcode scanning
- Purchase orders
- Matrix inventory
- Modern interface

👎 Cons

- The mobile app needs work

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✓ Would recommend
Carol Reed 👑
Nov 23, 2023
★★★★★

Best decision for our business

Owner of toy store here. Cumulus Retail has been rock solid for 1 years. Support team is responsive and actually helpful.

👍 Pros

- Commission tracking
- Good support
- Reliable
- Affordable
- Modern interface

👎 Cons

- None so far

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Chris Green 👑
Oct 18, 2023
★★★★☆

Reliable and functional

Does what it promises. The stock alerts is particularly useful for our retail store. Minor gripes but overall satisfied.

👍 Pros

- Inventory management
- Employee management
- Returns processing

👎 Cons

- The mobile app needs work
- Some features require add-ons
- Offline mode is limited

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Peter Stewart 👑
Sep 29, 2023
★★★★★

Finally found the right POS

The inventory management feature alone pays for itself. Add in sales analytics and it's a no-brainer for any thrift store.

👍 Pros

- Layaway feature
- Matrix inventory
- Good support
- Quick setup

👎 Cons

- None so far

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Rebecca Powell 👑
Sep 11, 2023
★★★★★

Best decision for our business

We run a busy convenience store and Cumulus Retail handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Stock alerts
- Loyalty rewards
- Discount scheduling
- Good support
- Reliable

👎 Cons

- None so far

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Susan Johnson 👑
Sep 11, 2023
★★★★☆

Does the job well

Good system, good support. The barcode scanning is what sold us. Would love to see better reporting could be more detailed in future updates.

👍 Pros

- Returns processing
- Price labeling
- Quick setup

👎 Cons

- Setup took longer than expected
- The learning curve was steep
- Integration options are limited

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Chris Perez 👑
Sep 11, 2023
★★★★☆

Recommended with caveats

Four months in and Cumulus Retail is working well. Staff trained quickly on the multi-location sync. Wish customer support hours are limited was included.

👍 Pros

- Multi-location sync
- Purchase orders
- Gift card system
- Returns processing

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited
- Integration options are limited

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Frank Wood 👑
Sep 11, 2023
★★★☆☆

Average experience

We use Cumulus Retail for our bookstore. barcode scanning is useful. However, reports showing incorrect data has caused headaches. Looking at alternatives.

👍 Pros

- Good support

👎 Cons

- Integration options are limited

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✓ Would recommend
Amanda Scott 👑
Aug 23, 2023
★★☆☆☆

Frustrating experience

Can't recommend. We liked the multi-location sync demo but real-world performance is poor. inventory sync issues between locations constantly.

👍 Pros

- Layaway feature
- Loyalty rewards
- Sales analytics

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons
- Customer support hours are limited
- Inventory sync issues between locations

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✓ Would recommend