📊 Rating Breakdown

5 stars
13
4 stars
21
3 stars
18
2 stars
6
1 stars
3

📝 User Reviews (61)

Michelle Reed 👑
2d ago
★★★★★

Perfect for our needs

Implemented Celerant across all 6 locations. Consistent performance and the returns processing makes multi-store management easy.

👍 Pros

- Price labeling
- Customer database
- Matrix inventory

👎 Cons

- None so far

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✓ Would recommend
James Park 👑
2d ago
★★☆☆☆

Frustrating experience

Can't recommend. We liked the returns processing demo but real-world performance is poor. payment terminal disconnects constantly.

👍 Pros

- Barcode scanning

👎 Cons

- The mobile app needs work
- The learning curve was steep
- Offline mode is limited
- Receipt customization is basic
- Printer connectivity problems

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✓ Would recommend
James Sanders 👑
5d ago
★☆☆☆☆

Worst POS ever

Terrible experience. System down more than it's up. data loss after updates is apparently a known issue they won't fix.

👍 Pros

- Employee management
- Customer database

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- System crashes during peak hours
- Credit card processing failures
- Inventory sync issues between locations

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Heather Stewart 👑
1w ago
★★★★★

Outstanding product

Five stars because they earned it. Been with Celerant for 5 years. Every update makes the system better.

👍 Pros

- Returns processing
- Loyalty rewards
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Chris Johnson 👑
1w ago
★★★★☆

Good value for money

Four stars because there's always room for improvement. That said, Celerant handles our smoke shop well. returns processing is a highlight.

👍 Pros

- Gift card system
- Sales analytics
- Price labeling
- Discount scheduling
- Good support

👎 Cons

- Some features require add-ons
- Customer support hours are limited

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Dennis Brown 👑
2w ago
★★☆☆☆

Not as advertised

Regret switching to Celerant. The purchase orders looked great but data loss after updates has made daily operations difficult.

👍 Pros

- Returns processing
- Matrix inventory
- Quick setup

👎 Cons

- Some features require add-ons
- The learning curve was steep
- Inventory sync issues between locations

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✓ Would recommend
Marcus Turner 👑
2w ago
★☆☆☆☆

Worst POS ever

Do not buy. payment terminal disconnects crashed during our busiest day. Support blamed our internet. It wasn't our internet.

👍 Pros

- Time clock

👎 Cons

- Customer support hours are limited
- Slow transaction processing
- Data loss after updates
- Payment terminal disconnects

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Jennifer Wright 👑
2w ago
★★★★☆

Happy with Celerant

We've been on Celerant for 19 months. Does everything we need. returns processing is great, wish the setup took longer than expected was better.

👍 Pros

- Customer tracking
- Layaway feature
- Loyalty rewards
- Sales analytics
- Discount scheduling

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- The learning curve was steep

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✓ Would recommend
Eugene Hill 👑
2w ago
★★★☆☆

Not bad, not great

Mixed feelings about Celerant. The purchase orders is great but we've had issues with reports showing incorrect data. Support helped eventually.

👍 Pros

- Customer tracking
- Gift card system
- Modern interface

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons

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✓ Would recommend
Robert Garcia 👑
2w ago
★★★☆☆

Not bad, not great

Average POS system. Does the basics fine. purchase orders works well but reports showing incorrect data has been frustrating. Considering options.

👍 Pros

- Barcode scanning
- Customer tracking

👎 Cons

- Reporting could be more detailed
- Customer support hours are limited
- Receipt customization is basic

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✓ Would recommend