📊 Rating Breakdown

5 stars
27
4 stars
19
3 stars
5
2 stars
2
1 stars
1

📝 User Reviews (54)

Jonathan Taylor 👑
2d ago
★★★★☆

Great system with minor issues

Does what it promises. The online ordering integration is particularly useful for our sushi restaurant. Minor gripes but overall satisfied.

👍 Pros

- Table management
- Kitchen display system
- Staff scheduling
- Loyalty program
- Waitlist management

👎 Cons

- The mobile app needs work

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Margaret Rivera 👑
4d ago
★★★★★

Excellent POS system!

The staff scheduling feature alone pays for itself. Add in course firing and it's a no-brainer for any brewery.

👍 Pros

- Mobile ordering
- Kitchen printer routing
- Guest profiles

👎 Cons

- None so far

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✓ Would recommend
Eric White 👑
4d ago
★★★★★

Finally found the right POS

Quick service, reliable hardware, excellent reservation system. What more could you ask for? Been a customer for 2 years.

👍 Pros

- Menu customization
- Inventory tracking
- Staff scheduling
- Guest profiles
- Good support

👎 Cons

- None so far

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✓ Would recommend
Laura Sanders 👑
5d ago
★★★★☆

Good POS, room to improve

Four months in and Cake POS is working well. Staff trained quickly on the tip management. Wish customer support hours are limited was included.

👍 Pros

- Reservation system
- Inventory tracking
- Happy hour pricing
- Real-time reporting
- Modifier handling

👎 Cons

- Some features require add-ons
- Offline mode is limited

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Lauren Butler 👑
1w ago
★☆☆☆☆

Terrible experience

Terrible experience. System down more than it's up. payment terminal disconnects is apparently a known issue they won't fix.

👍 Pros

- Tip management
- Affordable
- Modern interface

👎 Cons

- The learning curve was steep
- Customer support hours are limited
- Receipt customization is basic
- Slow transaction processing
- Data loss after updates

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Rebecca OBrien 👑
1w ago
★★★★☆

Happy with Cake POS

Overall very happy with Cake POS. The split check feature works great. Knocked off one star because the learning curve was steep, but nothing major.

👍 Pros

- Menu customization
- Split check feature
- Staff scheduling

👎 Cons

- The mobile app needs work
- Setup took longer than expected
- Receipt customization is basic

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Eugene Bennett 👑
1w ago
★★★☆☆

Not bad, not great

Three stars because it's neither great nor terrible. Cake POS handles transactions fine but integration failures with third-party apps is a real problem.

👍 Pros

- Online ordering integration
- Real-time reporting
- Quick setup

👎 Cons

- Reporting could be more detailed

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Sandra Flores 👑
1w ago
★★★★★

Game changer for us

Quick service, reliable hardware, excellent kitchen display system. What more could you ask for? Been a customer for 1 years.

👍 Pros

- Happy hour pricing
- Guest profiles
- Good support

👎 Cons

- None so far

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✓ Would recommend
Derek Park 👑
1w ago
★★★★☆

Solid choice overall

Four months in and Cake POS is working well. Staff trained quickly on the menu customization. Wish the learning curve was steep was included.

👍 Pros

- Inventory tracking
- Real-time reporting
- Good support

👎 Cons

- Setup took longer than expected
- Integration options are limited

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Rebecca Bennett 👑
2w ago
★★★☆☆

Room for improvement

Functional but underwhelming. reservation system sold us on Cake POS but the reality of credit card processing failures wasn't mentioned in sales.

👍 Pros

- Modifier handling
- Reliable

👎 Cons

- The mobile app needs work

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✓ Would recommend