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Switching POS systems - worth the hassle?

💬 General Discussion 👁️ 3,440 views 💬 24 replies 📅 Sep 8, 2025
Sharing my experience in case it helps others.

We recently made some changes to our setup

Has anyone else seen this?
Frances Chen 👑 Master
1,360 points • Member since Sep 2025

💬 24 Replies

Harold Reed
👑 Master
227 posts
Sep 8, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (17) 🔗 Share
Jennifer Wright
👑 Master
221 posts
Sep 12, 2025
The split check handling is definitely worth the extra cost IMO.
👍 Helpful (15) 🔗 Share
Adam Flores
👑 Master
216 posts
Sep 13, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (15) 🔗 Share
Eric Sanders
👑 Master
224 posts
Sep 20, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (16) 🔗 Share
Chris Green
👑 Master
223 posts
Sep 25, 2025
Had the same problem, support was excellent when I contacted them.
👍 Helpful (14) 🔗 Share
Eric Sanders
👑 Master
224 posts
Sep 26, 2025
Check out the menu management setting, that might help.
👍 Helpful (6) 🔗 Share
Aaron Wood
👑 Master
237 posts
Sep 27, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (19) 🔗 Share
Karen Johnson
👑 Master
234 posts
Sep 28, 2025
Had the same problem, support was hit or miss when I contacted them.
👍 Helpful (16) 🔗 Share
Joyce Ross
👑 Master
198 posts
Sep 28, 2025
Check out the kitchen display system setting, that might help.
👍 Helpful (2) 🔗 Share
Jonathan Taylor
👑 Master
215 posts
Oct 6, 2025
Check out the split check handling setting, that might help.
👍 Helpful (9) 🔗 Share
Jerry Stewart
👑 Master
218 posts
Oct 7, 2025
We had the same issue. What worked for us was updating the firmware
👍 Helpful (9) 🔗 Share
Amber Reed
👑 Master
198 posts
Oct 11, 2025
Had the same problem, support was very helpful when I contacted them.
👍 Helpful (19) 🔗 Share
Raymond Chen
👑 Master
191 posts
Oct 14, 2025
+1 to this. We've seen similar results.
👍 Helpful (0) 🔗 Share
Tom Hill
👑 Master
198 posts
Oct 15, 2025
This is why we switched to Paychex. No regrets.
👍 Helpful (9) 🔗 Share
Scott Patterson
👑 Master
190 posts
Oct 21, 2025
Had the same problem, support was responsive when I contacted them.
👍 Helpful (17) 🔗 Share
Raymond Harris
👑 Master
198 posts
Oct 22, 2025
The course management is definitely worth the extra cost IMO.
👍 Helpful (10) 🔗 Share
Adam Young
👑 Master
196 posts
Oct 31, 2025
Check out the delivery tracking setting, that might help.
👍 Helpful (19) 🔗 Share
Amy Simmons
👑 Master
226 posts
Oct 31, 2025
I've been using Focus POS for 8 months and it has been working well for us
👍 Helpful (5) 🔗 Share
Amanda Wright
👑 Master
214 posts
Nov 1, 2025
Cost us about $110/month all in. Worth it.
👍 Helpful (10) 🔗 Share
Willie Long
👑 Master
193 posts
Nov 2, 2025
Different perspective here - you might want to consider a different approach
👍 Helpful (18) 🔗 Share

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