Switching POS systems - worth the hassle?

💬 General Discussion 👁️ 2,837 views 💬 11 replies 📅 Jul 22, 2025

Hey everyone,

Switching POS systems - worth the hassle?

I'm running a store in San Jose, CA and looking for advice. We currently have been looking at different options. Any recommendations or experiences to share?

Thanks in advance!

Donna Washington 👑 Master

1,175 points • Member since Jul 2025

💬 11 Replies

Tyler Morgan

👑 Master

244 posts

Aug 24, 2025

This is why we switched to NCR Counterpoint. No regrets.

👍 Helpful (1) 🔗 Share

Lauren Butler

👑 Master

233 posts

Sep 5, 2025

Make sure you're on the latest version. That fixed it for us.

👍 Helpful (20) 🔗 Share

Rebecca Bennett

👑 Master

211 posts

Sep 6, 2025

The employee management is definitely worth the extra cost IMO.

👍 Helpful (15) 🔗 Share

Sharon Walker

👑 Master

205 posts

Sep 8, 2025

Had the same problem, support was hit or miss when I contacted them.

👍 Helpful (15) 🔗 Share

George Ramos

👑 Master

238 posts

Sep 15, 2025

Check out the returns processing setting, that might help.

👍 Helpful (15) 🔗 Share

Rebecca Perry

👑 Master

223 posts

Sep 15, 2025

+1 to this. We've seen similar results.

👍 Helpful (9) 🔗 Share

Scott Reed

👑 Master

218 posts

Sep 23, 2025

Check out the ecommerce integration setting, that might help.

👍 Helpful (5) 🔗 Share

Robert Garcia

👑 Master

220 posts

Oct 8, 2025

I've been using Toast POS for 11 months and it has been working well for us

👍 Helpful (12) 🔗 Share

Laura Sanders

👑 Master

221 posts

Oct 18, 2025

This is why we switched to Thrive POS. No regrets.

👍 Helpful (8) 🔗 Share

Kevin Rogers

👑 Master

236 posts

Nov 13, 2025

We had the same issue. What worked for us was clearing the cache

👍 Helpful (2) 🔗 Share

Eric Sanders

👑 Master

224 posts

Nov 14, 2025

Check out the multi-location sync setting, that might help.

👍 Helpful (20) 🔗 Share

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