Retail Pro long-term review - the good and bad

⭐ Review Discussion 👁️ 563 views 💬 21 replies 📅 Jun 20, 2025

Sharing my experience in case it helps others.

We recently made some changes to our setup

Has anyone else seen this?

Nicole Carter 👑 Master

1,555 points • Member since Nov 2025

💬 21 Replies

Raymond Wilson

👑 Master

208 posts

Jun 21, 2025

+1 to this. We've seen similar results.

👍 Helpful (12) 🔗 Share

Maria Butler

👑 Master

217 posts

Jun 22, 2025

Make sure you're on the latest version. That fixed it for us.

👍 Helpful (19) 🔗 Share

Rebecca Foster

👑 Master

218 posts

Jun 27, 2025

We had the same issue. What worked for us was reinstalling the app

👍 Helpful (13) 🔗 Share

Robert Garcia

👑 Master

220 posts

Jul 3, 2025

Make sure you're on the latest version. That fixed it for us.

👍 Helpful (6) 🔗 Share

Diane Myers

👑 Master

231 posts

Jul 10, 2025

We had the same issue. What worked for us was reinstalling the app

👍 Helpful (6) 🔗 Share

Maria Butler

👑 Master

217 posts

Jul 17, 2025

The happy hour automation is definitely worth the extra cost IMO.

👍 Helpful (7) 🔗 Share

Sharon Rivera

👑 Master

236 posts

Jul 24, 2025

Check out the inventory by pour setting, that might help.

👍 Helpful (7) 🔗 Share

Brittany Moore

👑 Master

212 posts

Jul 24, 2025

Different perspective here - you might want to consider a different approach

👍 Helpful (8) 🔗 Share

Luis King

👑 Master

228 posts

Aug 15, 2025

This is why we switched to ERPLY. No regrets.

👍 Helpful (19) 🔗 Share

Jack Henderson

👑 Master

224 posts

Aug 25, 2025

For bar, I'd recommend considering looking at multiple options

👍 Helpful (17) 🔗 Share

Raymond Sullivan

👑 Master

205 posts

Aug 31, 2025

+1 to this. We've seen similar results.

👍 Helpful (13) 🔗 Share

Melissa Walker

👑 Master

231 posts

Sep 6, 2025

For bar, I'd recommend considering looking at multiple options

👍 Helpful (8) 🔗 Share

Henry Russell

👑 Master

223 posts

Sep 11, 2025

We had the same issue. What worked for us was restarting the terminal

👍 Helpful (12) 🔗 Share

Peter Stewart

👑 Master

228 posts

Sep 21, 2025

Had the same problem, support was slow but eventually helpful when I contacted them.

👍 Helpful (7) 🔗 Share

Kevin Robinson

👑 Master

214 posts

Oct 6, 2025

Great question! In my experience with Heartland Retail, it has been working well for us

👍 Helpful (10) 🔗 Share

Nancy Sanders

👑 Master

217 posts

Oct 26, 2025

Cost us about $95/month all in. Worth it.

👍 Helpful (14) 🔗 Share

Susan Johnson

👑 Master

225 posts

Nov 5, 2025

I've been using Upserve for 12 months and it has been working well for us

👍 Helpful (17) 🔗 Share

Carol Reed

👑 Master

228 posts

Nov 11, 2025

We had the same issue. What worked for us was checking the cable connections

👍 Helpful (4) 🔗 Share

Jennifer Wright

👑 Master

221 posts

Nov 16, 2025

Just went through this. Here's what I learned: take your time with the setup

👍 Helpful (0) 🔗 Share

Tyler King

👑 Master

198 posts

Nov 24, 2025

Agreed with the above. Also worth mentioning you should also check the settings

👍 Helpful (15) 🔗 Share

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