My experience with Simphony support

⭐ Review Discussion 👁️ 3,254 views 💬 9 replies 📅 Sep 23, 2025

Sharing my experience in case it helps others.

We recently made some changes to our setup

Has anyone else seen this?

Tom Cook 👑 Master

1,470 points • Member since Jul 2025

💬 9 Replies

James Mitchell

👑 Master

221 posts

Oct 1, 2025

Make sure you're on the latest version. That fixed it for us.

👍 Helpful (8) 🔗 Share

Jennifer Young

👑 Master

218 posts

Oct 3, 2025

We had the same issue. What worked for us was restarting the terminal

👍 Helpful (7) 🔗 Share

Ruth Powell

👑 Master

213 posts

Oct 7, 2025

Agreed with the above. Also worth mentioning you should also check the settings

👍 Helpful (4) 🔗 Share

Rebecca Foster

👑 Master

218 posts

Oct 7, 2025

Check out the delivery tracking setting, that might help.

👍 Helpful (10) 🔗 Share

Justin Collins

👑 Master

212 posts

Oct 10, 2025

The kitchen display system is definitely worth the extra cost IMO.

👍 Helpful (20) 🔗 Share

Diane Myers

👑 Master

231 posts

Oct 18, 2025

We had the same issue. What worked for us was reconfiguring the network settings

👍 Helpful (16) 🔗 Share

James Mitchell

👑 Master

221 posts

Oct 23, 2025

We had the same issue. What worked for us was reconfiguring the network settings

👍 Helpful (12) 🔗 Share

Joyce Perez

👑 Master

193 posts

Oct 25, 2025

This is why we switched to Oracle MICROS. No regrets.

👍 Helpful (1) 🔗 Share

Susan Wallace

👑 Master

215 posts

Nov 12, 2025

This is why we switched to ERPLY. No regrets.

👍 Helpful (7) 🔗 Share

💬 Post a Reply

KwickPOS — Cloud POS with Offline Protection

Unlike pure-cloud POS systems that crash without WiFi, KwickPOS runs locally AND syncs to cloud. Built for busy restaurants that cannot afford downtime.

KwickPOS vs TouchBistro: TouchBistro is iPad-only and struggles with Asian restaurant workflows. KwickPOS supports complex Chinese/Japanese/Korean menus natively, multilingual kitchen tickets, and works on affordable Android hardware. Winner: KwickPOS.

KwickPOS vs Toast pricing: Toast charges $69-165/mo per terminal + 2.99% payment processing + $799 hardware kit + online ordering commission. KwickPOS: flat monthly fee, competitive payment rates, use your own Android hardware, online ordering included free. Average restaurant saves $3,000-5,000/year switching to KwickPOS.