How often do you update your POS?

💬 General Discussion 👁️ 3,683 views 💬 20 replies 📅 Aug 18, 2025

Sharing my experience in case it helps others.

We recently made some changes to our setup

Has anyone else seen this?

Susan Johnson 👑 Master

1,405 points • Member since Dec 2024

💬 20 Replies

Heather Brooks

👑 Master

202 posts

Aug 22, 2025

Agreed with the above. Also worth mentioning you should also check the settings

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Raymond White

👑 Master

200 posts

Aug 22, 2025

Agreed with the above. Also worth mentioning you should also check the settings

👍 Helpful (12) 🔗 Share

Aaron Wood

👑 Master

237 posts

Aug 25, 2025

Training took about 3 days for our staff.

👍 Helpful (7) 🔗 Share

Heather Brooks

👑 Master

202 posts

Aug 26, 2025

Had the same problem, support was frustrating when I contacted them.

👍 Helpful (4) 🔗 Share

Eric Coleman

👑 Master

219 posts

Aug 30, 2025

We had the same issue. What worked for us was reinstalling the app

👍 Helpful (13) 🔗 Share

Tiffany Wright

👑 Master

210 posts

Sep 5, 2025

Just went through this. Here's what I learned: take your time with the setup

👍 Helpful (1) 🔗 Share

Raymond Wilson

👑 Master

208 posts

Sep 10, 2025

Had the same problem, support was slow but eventually helpful when I contacted them.

👍 Helpful (4) 🔗 Share

Nancy Sanders

👑 Master

217 posts

Sep 10, 2025

Training took about 3 days for our staff.

👍 Helpful (11) 🔗 Share

Willie Long

👑 Master

193 posts

Sep 14, 2025

Had the same problem, support was knowledgeable when I contacted them.

👍 Helpful (14) 🔗 Share

Donna Zhang

👑 Master

222 posts

Sep 20, 2025

Make sure you're on the latest version. That fixed it for us.

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Tyler King

👑 Master

194 posts

Sep 27, 2025

We had the same issue. What worked for us was restarting the terminal

👍 Helpful (18) 🔗 Share

Marcus Bradley

👑 Master

223 posts

Oct 3, 2025

The service history is definitely worth the extra cost IMO.

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David Wright

👑 Master

198 posts

Oct 20, 2025

Check out the retail integration setting, that might help.

👍 Helpful (6) 🔗 Share

Raymond Miller

👑 Master

197 posts

Nov 10, 2025

+1 to this. We've seen similar results.

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Scott Reed

👑 Master

218 posts

Nov 11, 2025

Training took about 3 days for our staff.

👍 Helpful (16) 🔗 Share

Janet Park

👑 Master

206 posts

Nov 11, 2025

Different perspective here - you might want to consider a different approach

👍 Helpful (13) 🔗 Share

Miguel Rodriguez

👑 Master

189 posts

Nov 15, 2025

Agreed with the above. Also worth mentioning you should also check the settings

👍 Helpful (17) 🔗 Share

Jessica Nelson

👑 Master

208 posts

Nov 23, 2025

+1 to this. We've seen similar results.

👍 Helpful (9) 🔗 Share

Marie Foster

👑 Master

205 posts

Nov 28, 2025

For salon, I'd recommend considering looking at multiple options

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Jerry Davis

👑 Master

204 posts

Nov 28, 2025

We had the same issue. What worked for us was reconfiguring the network settings

👍 Helpful (2) 🔗 Share

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