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Cash drawer setup issues

🔧 Setup & Installation 👁️ 4,727 views 💬 22 replies 📅 Oct 6, 2025
Sharing my experience in case it helps others.

We recently made some changes to our setup

Has anyone else seen this?
Scott Anderson 👑 Master
1,545 points • Member since Nov 2024

💬 22 Replies

Ann Harris
👑 Master
231 posts
Oct 7, 2025
Check out the vendor management setting, that might help.
👍 Helpful (12) 🔗 Share
Stephanie Hill
👑 Master
189 posts
Oct 9, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (10) 🔗 Share
Diana Brooks
👑 Master
206 posts
Oct 15, 2025
Had the same problem, support was knowledgeable when I contacted them.
👍 Helpful (16) 🔗 Share
Karen Ross
👑 Master
203 posts
Oct 21, 2025
The scale integration is definitely worth the extra cost IMO.
👍 Helpful (18) 🔗 Share
Patrick Lee
👑 Master
196 posts
Oct 23, 2025
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (12) 🔗 Share
Carlos Hall
👑 Master
192 posts
Oct 26, 2025
Check out the price book management setting, that might help.
👍 Helpful (1) 🔗 Share
Henry Russell
👑 Master
223 posts
Oct 28, 2025
The vendor management is definitely worth the extra cost IMO.
👍 Helpful (1) 🔗 Share
Diane Myers
👑 Master
231 posts
Nov 5, 2025
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (3) 🔗 Share
Scott Reed
👑 Master
218 posts
Nov 7, 2025
I've been using Granbury Solutions for 21 months and it has been working well for us
👍 Helpful (6) 🔗 Share
Sarah Barnes
👑 Master
206 posts
Nov 7, 2025
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (14) 🔗 Share
Chris Hall
👑 Master
221 posts
Nov 9, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (6) 🔗 Share
Laura Davis
👑 Master
238 posts
Nov 12, 2025
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (7) 🔗 Share
Amy Reed
👑 Master
207 posts
Nov 14, 2025
We had the same issue. What worked for us was checking the cable connections
👍 Helpful (13) 🔗 Share
Sarah Barnes
👑 Master
206 posts
Nov 14, 2025
We had the same issue. What worked for us was restarting the terminal
👍 Helpful (9) 🔗 Share
Jerry Rivera
👑 Master
208 posts
Nov 20, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (10) 🔗 Share
Eric Coleman
👑 Master
219 posts
Nov 21, 2025
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (1) 🔗 Share
Brittany Moore
👑 Master
212 posts
Nov 22, 2025
Great question! In my experience with Ingenico, it has been working well for us
👍 Helpful (10) 🔗 Share
Joyce Perez
👑 Master
193 posts
Nov 22, 2025
Training took about 1 days for our staff.
👍 Helpful (4) 🔗 Share
Susan Collins
👑 Master
197 posts
Nov 23, 2025
Had the same problem, support was hit or miss when I contacted them.
👍 Helpful (5) 🔗 Share
Jessica Price
👑 Master
220 posts
Nov 23, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (11) 🔗 Share

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