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Card reader disconnecting on Ordyx

🆘 Help & Support 👁️ 3,057 views 💬 20 replies 📅 Aug 26, 2025
Sharing my experience in case it helps others.

We recently made some changes to our setup

Has anyone else seen this?
Jason Nguyen 👑 Master
1,295 points • Member since Feb 2025

💬 20 Replies

Raymond Harris
👑 Master
198 posts
Aug 27, 2025
Had the same problem, support was slow but eventually helpful when I contacted them.
👍 Helpful (12) 🔗 Share
Eugene Rogers
👑 Master
224 posts
Sep 6, 2025
+1 to this. We've seen similar results.
👍 Helpful (18) 🔗 Share
Kimberly Lewis
👑 Master
205 posts
Sep 10, 2025
+1 to this. We've seen similar results.
👍 Helpful (7) 🔗 Share
Tiffany Ross
👑 Master
224 posts
Sep 21, 2025
I've been using Celerant for 12 months and it has been working well for us
👍 Helpful (7) 🔗 Share
Janet Rivera
👑 Master
214 posts
Sep 29, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (0) 🔗 Share
Justin Collins
👑 Master
212 posts
Oct 6, 2025
Had the same problem, support was hit or miss when I contacted them.
👍 Helpful (11) 🔗 Share
Carlos Jenkins
👑 Master
257 posts
Oct 7, 2025
Had the same problem, support was hit or miss when I contacted them.
👍 Helpful (10) 🔗 Share
Amber Foster
👑 Master
214 posts
Oct 7, 2025
Different perspective here - you might want to consider a different approach
👍 Helpful (5) 🔗 Share
Raymond Chen
👑 Master
191 posts
Oct 8, 2025
+1 to this. We've seen similar results.
👍 Helpful (8) 🔗 Share
Margaret Rivera
👑 Master
233 posts
Oct 18, 2025
For restaurant, I'd recommend considering looking at multiple options
👍 Helpful (5) 🔗 Share
Brenda Lewis
👑 Master
199 posts
Oct 26, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (0) 🔗 Share
Amanda Scott
👑 Master
203 posts
Oct 30, 2025
+1 to this. We've seen similar results.
👍 Helpful (13) 🔗 Share
Robert Garcia
👑 Master
220 posts
Oct 31, 2025
Cost us about $108/month all in. Worth it.
👍 Helpful (16) 🔗 Share
Nathan Garcia
👑 Master
212 posts
Nov 3, 2025
+1 to this. We've seen similar results.
👍 Helpful (8) 🔗 Share
Rebecca Perry
👑 Master
223 posts
Nov 11, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (17) 🔗 Share
Amber Foster
👑 Master
214 posts
Nov 12, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (3) 🔗 Share
Rebecca Anderson
👑 Master
225 posts
Nov 13, 2025
Training took about 5 days for our staff.
👍 Helpful (12) 🔗 Share
Jessica Murphy
👑 Master
206 posts
Nov 23, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (18) 🔗 Share
Chris Perez
👑 Master
171 posts
Nov 23, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (12) 🔗 Share
Margaret Davis
👑 Master
210 posts
Nov 25, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (19) 🔗 Share

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