📊 Rating Breakdown

5 stars
112
4 stars
79
3 stars
23
2 stars
7
1 stars
5

📝 User Reviews (226)

Chris Wood 👑
Dec 11, 2023
★★★☆☆

Mixed feelings

It works, but that's about it. happy hour pricing is decent. We expected more from real-time reporting based on the demos.

👍 Pros

- Reservation system
- Course firing
- Guest profiles

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Offline mode is limited

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Lauren Rogers 👑
Nov 23, 2023
★★★★★

Outstanding product

Quick service, reliable hardware, excellent menu customization. What more could you ask for? Been a customer for 1 years.

👍 Pros

- Online ordering integration
- Split check feature
- Reservation system
- Easy to use
- Modern interface

👎 Cons

- None so far

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✓ Would recommend
Carlos Hall 👑
Nov 23, 2023
★★★★☆

Reliable and functional

Good system, good support. The happy hour pricing is what sold us. Would love to see better integration options are limited in future updates.

👍 Pros

- Happy hour pricing
- Modifier handling
- Quick setup

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Integration options are limited

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Ashley Miller 👑
Nov 23, 2023
★☆☆☆☆

Worst POS ever

Worst POS decision we made. system crashes during peak hours constantly. The tip management they advertise? Doesn't work half the time.

👍 Pros

- Modern interface

👎 Cons

- Some features require add-ons
- Customer support hours are limited
- Login issues for staff

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Catherine Kim 👑
Nov 5, 2023
★★☆☆☆

Expected more

Save yourself the trouble. SpotOn has potential but system crashes during peak hours and poor support make it not worth it.

👍 Pros

- Waitlist management
- Easy to use

👎 Cons

- The mobile app needs work
- Slow transaction processing
- Login issues for staff
- Payment terminal disconnects

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Marcus Powell 👑
Oct 18, 2023
★★★★★

Perfect for our needs

Owner of sushi restaurant here. SpotOn has been rock solid for 1 years. Support team is responsive and actually helpful.

👍 Pros

- Online ordering integration
- Mobile ordering
- Good support

👎 Cons

- None so far

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Amber Reed 👑
Oct 18, 2023
★★★★★

Outstanding product

Switched from Aloha to SpotOn last year. Best decision we made. menu customization and loyalty program have streamlined our entire operation.

👍 Pros

- Inventory tracking
- Loyalty program
- Good support
- Modern interface
- Quick setup

👎 Cons

- None so far

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Marcus Johnson 🌱
Sep 29, 2023
★★★★★

Outstanding product

Been using SpotOn for 4 months now and couldn't be happier. The online ordering integration is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Tip management
- Loyalty program
- Real-time reporting
- Delivery integration
- Waitlist management

👎 Cons

- None so far

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Raymond Chen 👑
Sep 11, 2023
★★★☆☆

Not bad, not great

Three stars because it's neither great nor terrible. SpotOn handles transactions fine but reports showing incorrect data is a real problem.

👍 Pros

- Tableside ordering

👎 Cons

- The mobile app needs work
- Reporting could be more detailed
- Receipt customization is basic

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✓ Would recommend
Frances Russell 👑
Aug 4, 2023
★★★★★

Best decision for our business

Been using SpotOn for 5 months now and couldn't be happier. The staff scheduling is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Happy hour pricing
- Real-time reporting
- Waitlist management

👎 Cons

- None so far

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✓ Would recommend