📊 Rating Breakdown

5 stars
112
4 stars
79
3 stars
23
2 stars
7
1 stars
5

📝 User Reviews (226)

Nicole Thompson 👑
Feb 18, 2024
★★★★☆

Happy with SpotOn

Four months in and SpotOn is working well. Staff trained quickly on the kitchen display system. Wish some features require add-ons was included.

👍 Pros

- Table management
- Kitchen display system
- Tip management
- Happy hour pricing
- Easy to use

👎 Cons

- Hardware is a bit pricey
- Some features require add-ons
- Customer support hours are limited

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Susan Collins 👑
Feb 1, 2024
★★★★☆

Does the job well

Four months in and SpotOn is working well. Staff trained quickly on the online ordering integration. Wish setup took longer than expected was included.

👍 Pros

- Menu customization
- Tip management
- Happy hour pricing
- Tableside ordering
- Affordable

👎 Cons

- The mobile app needs work
- Customer support hours are limited
- Integration options are limited

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Tiffany Adams 👑
Jan 15, 2024
★★★★★

Love this system

Family coffee shop for 30 years. SpotOn modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Split check feature
- Reservation system
- Reliable

👎 Cons

- None so far

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Diana Carter 👑
Jan 15, 2024
★★★★★

Excellent POS system!

Our accountant loves the tip management. Our staff loves the interface. I love not dealing with POS headaches anymore.

👍 Pros

- Inventory tracking
- Delivery integration
- Tableside ordering
- Kitchen printer routing

👎 Cons

- None so far

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Diane Anderson 👑
Jan 15, 2024
★★★★★

Excellent POS system!

Five stars because they earned it. Been with SpotOn for 4 years. Every update makes the system better.

👍 Pros

- Staff scheduling
- Delivery integration
- Kitchen printer routing
- Guest profiles

👎 Cons

- None so far

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Diana Carter 👑
Jan 15, 2024
★★★★★

Excellent POS system!

Been using SpotOn for 12 months now and couldn't be happier. The inventory tracking is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Split check feature
- Delivery integration
- Easy to use

👎 Cons

- None so far

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Henry Martin 👑
Dec 29, 2023
★★★★★

Perfect for our needs

Implemented SpotOn across all 6 locations. Consistent performance and the table management makes multi-store management easy.

👍 Pros

- Online ordering integration
- Happy hour pricing
- Course firing
- Easy to use
- Affordable

👎 Cons

- None so far

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George Ramos 👑
Dec 11, 2023
★★★★★

Excellent POS system!

Switched from Lightspeed to SpotOn last year. Best decision we made. table management and mobile ordering have streamlined our entire operation.

👍 Pros

- Kitchen display system
- Modifier handling
- Easy to use
- Modern interface

👎 Cons

- None so far

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Joyce Perez 👑
Dec 11, 2023
★★★★☆

Reliable and functional

Good system, good support. The staff scheduling is what sold us. Would love to see better receipt customization is basic in future updates.

👍 Pros

- Kitchen display system
- Menu customization
- Waitlist management

👎 Cons

- The mobile app needs work
- The learning curve was steep
- Receipt customization is basic

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Adam Flores 👑
Dec 11, 2023
★★★★☆

Good POS, room to improve

Reliable and straightforward. Not the flashiest POS but tip management and delivery integration work exactly as advertised.

👍 Pros

- Tip management
- Mobile ordering
- Real-time reporting
- Good support

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Offline mode is limited

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✓ Would recommend