📊 Rating Breakdown

5 stars
112
4 stars
79
3 stars
23
2 stars
7
1 stars
5

📝 User Reviews (226)

Rebecca Anderson 👑
Mar 21, 2025
★★★★★

Worth every penny

Five stars because they earned it. Been with SpotOn for 5 years. Every update makes the system better.

👍 Pros

- Reservation system
- Staff scheduling
- Real-time reporting
- Delivery integration
- Good support

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Harold Nguyen 👑
Mar 21, 2025
★★★★★

Game changer for us

Owner of restaurant here. SpotOn has been rock solid for 2 years. Support team is responsive and actually helpful.

👍 Pros

- Kitchen display system
- Real-time reporting
- Quick setup

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Justin Collins 👑
Mar 21, 2025
★★★☆☆

Has potential

It works, but that's about it. online ordering integration is decent. We expected more from guest profiles based on the demos.

👍 Pros

- Modern interface

👎 Cons

- The mobile app needs work
- Hardware is a bit pricey
- Offline mode is limited

Was this helpful?
✓ Would recommend
Frank Price 👑
Mar 11, 2025
★★★★★

Best decision for our business

Been using SpotOn for 7 months now and couldn't be happier. The menu customization is exactly what we needed. Staff picked it up in no time.

👍 Pros

- Split check feature
- Reservation system
- Mobile ordering
- Loyalty program
- Modifier handling

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Paul Mitchell ⭐
Mar 11, 2025
★★★★☆

Great system with minor issues

Happy with our purchase. SpotOn runs our pizzeria smoothly. The tip management took some getting used to but works well now.

👍 Pros

- Tip management
- Guest profiles
- Reliable
- Quick setup

👎 Cons

- Some features require add-ons
- Integration options are limited

Was this helpful?
✓ Would recommend
Jerry Rivera 👑
Mar 11, 2025
★★★☆☆

Decent but frustrating

Middle of the road. SpotOn works for basic diner needs. If you need advanced tip management, look elsewhere.

👍 Pros

- Table management

👎 Cons

- Customer support hours are limited

Was this helpful?
✓ Would recommend
Rebecca Rogers 👑
Feb 28, 2025
★★☆☆☆

Looking for alternatives

Looking to switch away from SpotOn. slow transaction processing happens weekly. reservation system is okay but not worth the hassle.

👍 Pros

- Delivery integration
- Course firing
- Waitlist management

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Credit card processing failures
- Payment terminal disconnects

Was this helpful?
✓ Would recommend
Jerry Davis 👑
Feb 17, 2025
★★★★☆

Happy with SpotOn

Does what it promises. The staff scheduling is particularly useful for our cafe. Minor gripes but overall satisfied.

👍 Pros

- Table management
- Course firing
- Easy to use
- Good support
- Reliable

👎 Cons

- The learning curve was steep
- Customer support hours are limited

Was this helpful?
✓ Would recommend
Rachel Johnson 👑
Jan 25, 2025
★★★★★

Game changer for us

Switched from our old register to SpotOn last year. Best decision we made. table management and kitchen printer routing have streamlined our entire operation.

👍 Pros

- Inventory tracking
- Delivery integration
- Quick setup

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Helen Stewart 👑
Jan 25, 2025
★★★★★

Excellent POS system!

Five stars because they earned it. Been with SpotOn for 3 years. Every update makes the system better.

👍 Pros

- Kitchen display system
- Real-time reporting
- Delivery integration
- Good support

👎 Cons

- None so far

Was this helpful?
✓ Would recommend