📊 Rating Breakdown

5 stars
151
4 stars
106
3 stars
30
2 stars
9
1 stars
6

📝 User Reviews (302)

Raymond Sullivan 👑
Oct 30, 2024
★★★★☆

Works great for us

Good system, good support. The online ordering integration is what sold us. Would love to see better reporting could be more detailed in future updates.

👍 Pros

- Kitchen display system
- Staff scheduling
- Mobile ordering
- Loyalty program

👎 Cons

- Offline mode is limited

Was this helpful?
✓ Would recommend
Jessica Price 👑
Oct 17, 2024
★★★★☆

Mostly satisfied

We've been on Revel Systems for 14 months. Does everything we need. online ordering integration is great, wish the offline mode is limited was better.

👍 Pros

- Kitchen display system
- Online ordering integration
- Course firing

👎 Cons

- The learning curve was steep
- Offline mode is limited

Was this helpful?
✓ Would recommend
Patrick Hughes 👑
Oct 17, 2024
★★★★☆

Recommended with caveats

Good POS for the price. split check feature is excellent. Lost a star because the learning curve was steep needs work. Would still recommend.

👍 Pros

- Kitchen display system
- Inventory tracking
- Loyalty program

👎 Cons

- Hardware is a bit pricey
- Customer support hours are limited
- Offline mode is limited

Was this helpful?
✓ Would recommend
Jessica Nelson 👑
Sep 20, 2024
★★★★★

Exceeded expectations

Hands down the best POS for cafe. We've tried Square and Toast before settling on Revel Systems. Much better fit for our needs.

👍 Pros

- Online ordering integration
- Inventory tracking
- Staff scheduling
- Loyalty program

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Jack Hall 👑
Sep 20, 2024
★★★★☆

Mostly satisfied

Solid POS system. kitchen display system is excellent, mobile ordering could use some improvement. Still recommend for fast casual spot.

👍 Pros

- Table management
- Staff scheduling
- Mobile ordering
- Tableside ordering
- Good support

👎 Cons

- Integration options are limited

Was this helpful?
✓ Would recommend
Sandra Flores 👑
Sep 20, 2024
★★☆☆☆

Looking for alternatives

Two stars because it occasionally works. slow transaction processing is a constant battle. Support takes days to respond.

👍 Pros

- Reliable

👎 Cons

- Reporting could be more detailed
- The learning curve was steep
- Receipt customization is basic
- Inventory sync issues between locations

Was this helpful?
✓ Would recommend
Susan Moore 👑
Sep 6, 2024
★★★★★

Exceeded expectations

Switched from Aloha to Revel Systems last year. Best decision we made. staff scheduling and tableside ordering have streamlined our entire operation.

👍 Pros

- Real-time reporting
- Guest profiles
- Easy to use

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Gregory Watson 👑
Sep 6, 2024
★★★★★

Perfect for our needs

If you're on the fence about Revel Systems, just do it. We were hesitant at first but the kitchen display system and delivery integration won us over.

👍 Pros

- Table management
- Online ordering integration
- Mobile ordering

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Nancy Lewis 👑
Sep 6, 2024
★★★★★

Finally found the right POS

Five stars because they earned it. Been with Revel Systems for 3 years. Every update makes the system better.

👍 Pros

- Kitchen display system
- Happy hour pricing
- Kitchen printer routing
- Guest profiles
- Easy to use

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Jack Hall 👑
Sep 6, 2024
★★★★☆

Works great for us

Overall very happy with Revel Systems. The table management works great. Knocked off one star because receipt customization is basic, but nothing major.

👍 Pros

- Tip management
- Mobile ordering
- Reliable

👎 Cons

- Customer support hours are limited

Was this helpful?
✓ Would recommend