📊 Rating Breakdown

5 stars
151
4 stars
106
3 stars
30
2 stars
9
1 stars
6

📝 User Reviews (302)

Dennis Cook 👑
Feb 17, 2025
★★★★☆

Solid choice overall

Reliable and straightforward. Not the flashiest POS but happy hour pricing and loyalty program work exactly as advertised.

👍 Pros

- Tip management
- Staff scheduling
- Waitlist management
- Easy to use

👎 Cons

- The learning curve was steep
- Offline mode is limited

Was this helpful?
✓ Would recommend
Sharon Richardson 👑
Feb 5, 2025
★★★★☆

Works great for us

Four stars because there's always room for improvement. That said, Revel Systems handles our restaurant well. tip management is a highlight.

👍 Pros

- Online ordering integration
- Loyalty program
- Modern interface

👎 Cons

- Some features require add-ons
- Customer support hours are limited

Was this helpful?
✓ Would recommend
Karen Johnson 👑
Feb 5, 2025
★★★☆☆

It's okay

Average POS system. Does the basics fine. kitchen display system works well but login issues for staff has been frustrating. Considering options.

👍 Pros

- Loyalty program
- Quick setup

👎 Cons

- The mobile app needs work
- The learning curve was steep

Was this helpful?
✓ Would recommend
George Ramos 👑
Jan 25, 2025
★★★★★

Perfect for our needs

Owner of restaurant here. Revel Systems has been rock solid for 3 years. Support team is responsive and actually helpful.

👍 Pros

- Online ordering integration
- Menu customization
- Mobile ordering
- Waitlist management

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Willie Martinez 👑
Jan 25, 2025
★★★★☆

Recommended with caveats

We've been on Revel Systems for 19 months. Does everything we need. reservation system is great, wish the offline mode is limited was better.

👍 Pros

- Online ordering integration
- Split check feature
- Reservation system
- Inventory tracking
- Waitlist management

👎 Cons

- The learning curve was steep

Was this helpful?
✓ Would recommend
Ann Zhang 👑
Jan 13, 2025
★★★★★

Highly recommend Revel Systems

Our cafe does 200+ transactions daily. Revel Systems never skips a beat. tip management saves us hours every week.

👍 Pros

- Reservation system
- Happy hour pricing
- Waitlist management

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Jack Henderson 👑
Jan 13, 2025
★★★★☆

Happy with Revel Systems

Great menu customization, decent tableside ordering. Support could be faster but they do resolve issues. Good value for a coffee shop.

👍 Pros

- Inventory tracking
- Mobile ordering
- Modifier handling
- Reliable
- Affordable

👎 Cons

- Reporting could be more detailed
- The learning curve was steep

Was this helpful?
✓ Would recommend
Heather Brooks 👑
Jan 13, 2025
★☆☆☆☆

Avoid at all costs

One star is generous. reports showing incorrect data every single day. Going back to our old system.

👍 Pros

- Good support

👎 Cons

- Hardware is a bit pricey
- Integration options are limited
- Inventory sync issues between locations

Was this helpful?
✓ Would recommend
Laura Sanders 👑
Jan 1, 2025
★★★★★

Game changer for us

We run a busy cafe and Revel Systems handles everything we throw at it. Weekend rushes, happy hours, you name it. Solid system.

👍 Pros

- Online ordering integration
- Easy to use
- Modern interface

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Rebecca Powell 👑
Jan 1, 2025
★★★★★

Game changer for us

Family bistro for 30 years. Revel Systems modernized our operations without complicating things. Exactly what we needed.

👍 Pros

- Loyalty program
- Modifier handling
- Waitlist management

👎 Cons

- None so far

Was this helpful?
✓ Would recommend