📊 Rating Breakdown

5 stars
151
4 stars
106
3 stars
30
2 stars
9
1 stars
6

📝 User Reviews (302)

Harold Nguyen 👑
Apr 1, 2025
★★★★★

Finally found the right POS

Implemented Revel Systems across all 5 locations. Consistent performance and the reservation system makes multi-store management easy.

👍 Pros

- Reservation system
- Delivery integration
- Modern interface

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Heather Kelly 👑
Apr 1, 2025
★★★★★

Highly recommend Revel Systems

Owner of diner here. Revel Systems has been rock solid for 2 years. Support team is responsive and actually helpful.

👍 Pros

- Split check feature
- Good support
- Reliable
- Affordable

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Sharon Richardson 👑
Apr 1, 2025
★★☆☆☆

Would not recommend

Two stars because it occasionally works. slow transaction processing is a constant battle. Support takes days to respond.

👍 Pros

- Happy hour pricing
- Easy to use

👎 Cons

- Reporting could be more detailed
- Hardware is a bit pricey
- Some features require add-ons
- The learning curve was steep
- Integration options are limited

Was this helpful?
✓ Would recommend
Scott Adams 👑
Mar 21, 2025
★★★★★

Love this system

Switched from Lightspeed to Revel Systems last year. Best decision we made. inventory tracking and course firing have streamlined our entire operation.

👍 Pros

- Course firing
- Good support
- Reliable

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Eric Coleman 👑
Mar 21, 2025
★★★☆☆

Decent but frustrating

We use Revel Systems for our fast casual spot. split check feature is useful. However, reports showing incorrect data has caused headaches. Looking at alternatives.

👍 Pros

- Inventory tracking

👎 Cons

- Reporting could be more detailed
- Setup took longer than expected
- Some features require add-ons

Was this helpful?
✓ Would recommend
Tyler Morgan 👑
Mar 21, 2025
★★☆☆☆

Frustrating experience

Two stars because it occasionally works. reports showing incorrect data is a constant battle. Support takes days to respond.

👍 Pros

- Menu customization
- Guest profiles

👎 Cons

- Hardware is a bit pricey
- The learning curve was steep
- Printer connectivity problems
- Data loss after updates

Was this helpful?
✓ Would recommend
Luis Zhang 👑
Feb 28, 2025
★★★★★

Perfect for our needs

Third POS system we've tried. Finally found the right one with Revel Systems. The reservation system alone was worth the switch.

👍 Pros

- Kitchen display system
- Inventory tracking
- Waitlist management
- Good support

👎 Cons

- None so far

Was this helpful?
✓ Would recommend
Emily Foster 👑
Feb 28, 2025
★★★★☆

Good POS, room to improve

Great tip management, decent real-time reporting. Support could be faster but they do resolve issues. Good value for a fine dining establishment.

👍 Pros

- Kitchen display system
- Delivery integration
- Course firing
- Waitlist management
- Affordable

👎 Cons

- Offline mode is limited
- Receipt customization is basic

Was this helpful?
✓ Would recommend
Stephanie Hill 👑
Feb 28, 2025
★★★★☆

Does the job well

Happy with our purchase. Revel Systems runs our diner smoothly. The reservation system took some getting used to but works well now.

👍 Pros

- Inventory tracking
- Waitlist management
- Affordable

👎 Cons

- Reporting could be more detailed
- Receipt customization is basic

Was this helpful?
✓ Would recommend
Kevin Watson 👑
Feb 28, 2025
★★☆☆☆

Not as advertised

Looking to switch away from Revel Systems. login issues for staff happens weekly. tip management is okay but not worth the hassle.

👍 Pros

- Table management
- Loyalty program
- Easy to use

👎 Cons

- Integration options are limited
- System crashes during peak hours
- Reports showing incorrect data
- Data loss after updates

Was this helpful?
✓ Would recommend