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Staff permissions issue with Heartland Retail

🆘 Help & Support 👁️ 1,593 views 💬 14 replies 📅 Jun 25, 2025
Quick question for the community:

We're trying to figure out the best approach for our restaurant

Would love to hear from others who've dealt with this.
Brittany Moore 👑 Master
1,420 points • Member since May 2025

💬 14 Replies

Diana Brooks
👑 Master
206 posts
Jun 25, 2025
Training took about 2 days for our staff.
👍 Helpful (5) 🔗 Share
Carlos Hughes
👑 Master
235 posts
Jun 27, 2025
The split check handling is definitely worth the extra cost IMO.
👍 Helpful (17) 🔗 Share
Scott Reed
👑 Master
218 posts
Jul 17, 2025
+1 to this. We've seen similar results.
👍 Helpful (16) 🔗 Share
Lisa Nelson
👑 Master
222 posts
Aug 5, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (11) 🔗 Share
Brittany Kim
👑 Master
187 posts
Aug 17, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (4) 🔗 Share
Chris Wood
👑 Master
247 posts
Aug 20, 2025
We had the same issue. What worked for us was reinstalling the app
👍 Helpful (3) 🔗 Share
Scott Anderson
👑 Master
205 posts
Aug 22, 2025
Cost us about $152/month all in. Worth it.
👍 Helpful (15) 🔗 Share
Nicole Carter
👑 Master
239 posts
Aug 29, 2025
I've been using Club Prophet for 23 months and it has been working well for us
👍 Helpful (13) 🔗 Share
Eric Coleman
👑 Master
219 posts
Sep 23, 2025
For restaurant, I'd recommend considering looking at multiple options
👍 Helpful (1) 🔗 Share
Scott Anderson
👑 Master
205 posts
Sep 25, 2025
Training took about 2 days for our staff.
👍 Helpful (14) 🔗 Share
Tom Hill
👑 Master
198 posts
Sep 29, 2025
Training took about 3 days for our staff.
👍 Helpful (7) 🔗 Share
Nancy Park
👑 Master
227 posts
Oct 7, 2025
This is why we switched to Agilysys. No regrets.
👍 Helpful (3) 🔗 Share
Susan Moore
👑 Master
207 posts
Oct 13, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (20) 🔗 Share
Dennis Brown
👑 Master
208 posts
Oct 13, 2025
Had the same problem, support was frustrating when I contacted them.
👍 Helpful (15) 🔗 Share

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