My experience with NCR Counterpoint support

⭐ Review Discussion 👁️ 4,670 views 💬 14 replies 📅 4w ago

Looking for recommendations:

We need something that handles cafe operations well

Budget is around $83/month. What would you suggest?

Jerry Rivera 👑 Master

1,270 points • Member since Aug 2025

💬 14 Replies

Heather Stewart

👑 Master

244 posts

3w ago

This is why we switched to Retail Pro. No regrets.

👍 Helpful (14) 🔗 Share

Amy Reed

👑 Master

207 posts

3w ago

Agreed with the above. Also worth mentioning you should also check the settings

👍 Helpful (12) 🔗 Share

Kyle Thomas

👑 Master

213 posts

3w ago

+1 to this. We've seen similar results.

👍 Helpful (0) 🔗 Share

Joyce Barnes

👑 Master

213 posts

2w ago

Training took about 5 days for our staff.

👍 Helpful (7) 🔗 Share

Emily Foster

👑 Master

221 posts

1w ago

Training took about 1 days for our staff.

👍 Helpful (1) 🔗 Share

Tom Cook

👑 Master

238 posts

1w ago

This is why we switched to Upserve. No regrets.

👍 Helpful (5) 🔗 Share

Heather Brooks

👑 Master

202 posts

1w ago

Make sure you're on the latest version. That fixed it for us.

👍 Helpful (10) 🔗 Share

Amber Foster

👑 Master

214 posts

1w ago

Just went through this. Here's what I learned: take your time with the setup

👍 Helpful (1) 🔗 Share

Elizabeth Collins

👑 Master

247 posts

6d ago

The customer display is definitely worth the extra cost IMO.

👍 Helpful (2) 🔗 Share

George Clark

👑 Master

202 posts

4d ago

Cost us about $196/month all in. Worth it.

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Susan Johnson

👑 Master

225 posts

3d ago

Different perspective here - you might want to consider a different approach

👍 Helpful (7) 🔗 Share

Rebecca Anderson

👑 Master

225 posts

3d ago

+1 to this. We've seen similar results.

👍 Helpful (11) 🔗 Share

Carlos Hughes

👑 Master

235 posts

3d ago

Make sure you're on the latest version. That fixed it for us.

👍 Helpful (11) 🔗 Share

Chris Hall

👑 Master

221 posts

2d ago

Cost us about $141/month all in. Worth it.

👍 Helpful (13) 🔗 Share

My experience with NCR Counterpoint support

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