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Honest review of NCR Counterpoint after 21 months

⭐ Review Discussion 👁️ 2,883 views 💬 22 replies 📅 Oct 17, 2025
Hey everyone,

Honest review of NCR Counterpoint after 21 months

I'm running a grocery store in Baltimore, MD and looking for advice. We currently have been looking at different options. Any recommendations or experiences to share?

Thanks in advance!
James Sanders 👑 Master
1,330 points • Member since Jun 2025

💬 22 Replies

Gregory Watson
👑 Master
199 posts
Oct 17, 2025
Check out the produce lookup setting, that might help.
👍 Helpful (4) 🔗 Share
David Wright
👑 Master
198 posts
Oct 23, 2025
We had the same issue. What worked for us was checking the cable connections
👍 Helpful (15) 🔗 Share
Kevin Rogers
👑 Master
236 posts
Oct 25, 2025
Cost us about $141/month all in. Worth it.
👍 Helpful (11) 🔗 Share
Kevin Robinson
👑 Master
214 posts
Oct 25, 2025
Cost us about $191/month all in. Worth it.
👍 Helpful (18) 🔗 Share
Jerry Davis
👑 Master
204 posts
Oct 28, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (12) 🔗 Share
Adam Flores
👑 Master
216 posts
Oct 30, 2025
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (14) 🔗 Share
Susan Moore
👑 Master
207 posts
Oct 31, 2025
Training took about 5 days for our staff.
👍 Helpful (20) 🔗 Share
Raymond Miller
👑 Master
197 posts
4w ago
Training took about 3 days for our staff.
👍 Helpful (4) 🔗 Share
Raymond Henderson
👑 Master
191 posts
4w ago
Cost us about $51/month all in. Worth it.
👍 Helpful (6) 🔗 Share
Dennis Brown
👑 Master
208 posts
3w ago
Different perspective here - you might want to consider a different approach
👍 Helpful (5) 🔗 Share
Amber Foster
👑 Master
214 posts
2w ago
Check out the markdown handling setting, that might help.
👍 Helpful (15) 🔗 Share
Betty Hamilton
👑 Master
198 posts
2w ago
This is why we switched to Ordyx. No regrets.
👍 Helpful (7) 🔗 Share
Amber Foster
👑 Master
214 posts
2w ago
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (20) 🔗 Share
Janet Rivera
👑 Master
214 posts
2w ago
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (16) 🔗 Share
Amy Kim
👑 Master
193 posts
2w ago
Training took about 3 days for our staff.
👍 Helpful (18) 🔗 Share
Jack Henderson
👑 Master
224 posts
1w ago
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (12) 🔗 Share
Willie Long
👑 Master
193 posts
1w ago
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (11) 🔗 Share
Catherine Jenkins
👑 Master
193 posts
1w ago
The vendor management is definitely worth the extra cost IMO.
👍 Helpful (16) 🔗 Share
Lauren Powell
👑 Master
215 posts
1w ago
Great question! In my experience with Square for Food Trucks, it has been working well for us
👍 Helpful (6) 🔗 Share
Frances Chen
👑 Master
220 posts
1w ago
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (16) 🔗 Share

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