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Helcim not printing receipts - help!

🆘 Help & Support 👁️ 1,980 views 💬 22 replies 📅 Jun 12, 2025
Hey everyone,

Helcim not printing receipts - help!

I'm running a salon in New Orleans, LA and looking for advice. We currently have been looking at different options. Any recommendations or experiences to share?

Thanks in advance!
Raymond Ward 👑 Master
1,410 points • Member since Jan 2025

💬 22 Replies

Eugene Nguyen
👑 Master
210 posts
Jun 16, 2025
Training took about 2 days for our staff.
👍 Helpful (5) 🔗 Share
Jason Baker
👑 Master
221 posts
Jun 17, 2025
We had the same issue. What worked for us was clearing the cache
👍 Helpful (7) 🔗 Share
Tom Cook
👑 Master
238 posts
Jun 19, 2025
Check out the package deals setting, that might help.
👍 Helpful (14) 🔗 Share
Raymond Sullivan
👑 Master
205 posts
Jun 21, 2025
+1 to this. We've seen similar results.
👍 Helpful (12) 🔗 Share
Raymond Henderson
👑 Master
191 posts
Jul 1, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (17) 🔗 Share
Rebecca Bennett
👑 Master
211 posts
Jul 8, 2025
+1 to this. We've seen similar results.
👍 Helpful (20) 🔗 Share
Rebecca Bennett
👑 Master
211 posts
Jul 20, 2025
We had the same issue. What worked for us was clearing the cache
👍 Helpful (3) 🔗 Share
Amy Simmons
👑 Master
226 posts
Jul 25, 2025
Training took about 5 days for our staff.
👍 Helpful (4) 🔗 Share
Stephanie Hill
👑 Master
189 posts
Jul 27, 2025
For salon, I'd recommend considering looking at multiple options
👍 Helpful (15) 🔗 Share
Angela Baker
👑 Master
195 posts
Aug 8, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (17) 🔗 Share
Jack Hall
👑 Master
224 posts
Aug 9, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (11) 🔗 Share
Tiffany Ross
👑 Master
224 posts
Aug 12, 2025
Check out the client management setting, that might help.
👍 Helpful (2) 🔗 Share
Kimberly Lewis
👑 Master
205 posts
Aug 17, 2025
Had the same problem, support was frustrating when I contacted them.
👍 Helpful (1) 🔗 Share
Brittany Moore
👑 Master
212 posts
Sep 7, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (5) 🔗 Share
Amy Reed
👑 Master
207 posts
Sep 8, 2025
Had the same problem, support was hit or miss when I contacted them.
👍 Helpful (14) 🔗 Share
Patrick Hughes
👑 Master
218 posts
Oct 15, 2025
We had the same issue. What worked for us was updating the firmware
👍 Helpful (18) 🔗 Share
Peter Stewart
👑 Master
228 posts
Oct 30, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (4) 🔗 Share
Joyce Ross
👑 Master
198 posts
3w ago
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (18) 🔗 Share
Kimberly Lewis
👑 Master
205 posts
3w ago
The membership management is definitely worth the extra cost IMO.
👍 Helpful (14) 🔗 Share
Nicole Thompson
👑 Master
223 posts
2w ago
We had the same issue. What worked for us was checking the cable connections
👍 Helpful (20) 🔗 Share

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