Card reader disconnecting on Stax

🆘 Help & Support 👁️ 4,327 views 💬 13 replies 📅 2w ago

Hey everyone,

Card reader disconnecting on Stax

I'm running a in Houston, TX and looking for advice. We currently have been looking at different options. Any recommendations or experiences to share?

Thanks in advance!

Raymond Sullivan 👑 Master

1,240 points • Member since Mar 2025

💬 13 Replies

Sharon Rivera

👑 Master

236 posts

2w ago

Had the same problem, support was slow but eventually helpful when I contacted them.

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Heather Brooks

👑 Master

202 posts

2w ago

Great question! In my experience with NCR Counterpoint, it has been working well for us

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Carlos Ford

👑 Master

209 posts

2w ago

Training took about 2 days for our staff.

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George Ramos

👑 Master

238 posts

2w ago

For healthcare, I'd recommend considering looking at multiple options

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Susan Moore

👑 Master

207 posts

1w ago

This is why we switched to CenterEdge. No regrets.

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Amanda Wright

👑 Master

214 posts

1w ago

Make sure you're on the latest version. That fixed it for us.

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Joyce Perez

👑 Master

193 posts

1w ago

Just went through this. Here's what I learned: take your time with the setup

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Kyle Thomas

👑 Master

226 posts

1w ago

The reporting is definitely worth the extra cost IMO.

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Scott Reed

👑 Master

218 posts

1w ago

We had the same issue. What worked for us was reinstalling the app

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Angela Baker

👑 Master

195 posts

1w ago

Agreed with the above. Also worth mentioning you should also check the settings

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Laura Sanders

👑 Master

221 posts

1w ago

Cost us about $68/month all in. Worth it.

👍 Helpful (14) 🔗 Share

Dennis Perry

👑 Master

215 posts

5d ago

Agreed with the above. Also worth mentioning you should also check the settings

👍 Helpful (20) 🔗 Share

Rebecca Powell

👑 Master

204 posts

2d ago

+1 to this. We've seen similar results.

👍 Helpful (4) 🔗 Share

Card reader disconnecting on Stax

💬 13 Replies

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