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Card reader disconnecting on Ordyx

🆘 Help & Support 👁️ 669 views 💬 14 replies 📅 Jul 23, 2025
Hey everyone,

Card reader disconnecting on Ordyx

I'm running a grocery store in Chicago, IL and looking for advice. We currently have been looking at different options. Any recommendations or experiences to share?

Thanks in advance!
Sarah Barnes 👑 Master
1,380 points • Member since Apr 2025

💬 14 Replies

Dennis Davis
👑 Master
211 posts
Aug 5, 2025
Great question! In my experience with Lightspeed Retail, it has been working well for us
👍 Helpful (9) 🔗 Share
Carlos Hughes
👑 Master
235 posts
Aug 21, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (16) 🔗 Share
Jason Nguyen
👑 Master
211 posts
Aug 29, 2025
Training took about 3 days for our staff.
👍 Helpful (3) 🔗 Share
Carlos Jenkins
👑 Master
257 posts
Sep 1, 2025
+1 to this. We've seen similar results.
👍 Helpful (2) 🔗 Share
Donna Ramos
👑 Master
225 posts
Sep 2, 2025
Different perspective here - you might want to consider a different approach
👍 Helpful (12) 🔗 Share
Mike Martin
👑 Master
208 posts
Sep 7, 2025
Great question! In my experience with Maitre D, it has been working well for us
👍 Helpful (11) 🔗 Share
Justin Collins
👑 Master
212 posts
Sep 13, 2025
We had the same issue. What worked for us was checking the cable connections
👍 Helpful (10) 🔗 Share
Brenda Lewis
👑 Master
199 posts
Oct 2, 2025
Cost us about $63/month all in. Worth it.
👍 Helpful (4) 🔗 Share
Diana Carter
👑 Master
225 posts
Oct 7, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (1) 🔗 Share
Marcus Bradley
👑 Master
223 posts
Oct 24, 2025
+1 to this. We've seen similar results.
👍 Helpful (17) 🔗 Share
Jerry Davis
👑 Master
204 posts
Oct 31, 2025
+1 to this. We've seen similar results.
👍 Helpful (7) 🔗 Share
Jessica Nelson
👑 Master
208 posts
3w ago
For grocery, I'd recommend considering looking at multiple options
👍 Helpful (8) 🔗 Share
Raymond Wilson
👑 Master
208 posts
2w ago
Great question! In my experience with Shiji, it has been working well for us
👍 Helpful (1) 🔗 Share
Tyler King
👑 Master
198 posts
1w ago
We had the same issue. What worked for us was updating the firmware
👍 Helpful (2) 🔗 Share

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