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Card reader disconnecting on NCR Counterpoint

🆘 Help & Support 👁️ 4,536 views 💬 15 replies 📅 Aug 21, 2025
Looking for recommendations:

We need something that handles food_truck operations well

Budget is around $175/month. What would you suggest?
Nicole Young 👑 Master
1,405 points • Member since Jul 2025

💬 15 Replies

Melissa Walker
👑 Master
231 posts
Aug 26, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (6) 🔗 Share
Joyce Perez
👑 Master
193 posts
Sep 6, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (17) 🔗 Share
Eugene Nguyen
👑 Master
210 posts
Sep 8, 2025
Check out the location tracking setting, that might help.
👍 Helpful (18) 🔗 Share
Melissa Walker
👑 Master
231 posts
Sep 16, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (10) 🔗 Share
Brenda Walker
👑 Master
243 posts
Sep 18, 2025
For food_truck, I'd recommend considering looking at multiple options
👍 Helpful (9) 🔗 Share
Eugene Nguyen
👑 Master
210 posts
Sep 20, 2025
The menu flexibility is definitely worth the extra cost IMO.
👍 Helpful (1) 🔗 Share
Jennifer Young
👑 Master
218 posts
Sep 22, 2025
I've been using Windward Software for 24 months and it has been working well for us
👍 Helpful (13) 🔗 Share
Eugene Rogers
👑 Master
224 posts
Oct 1, 2025
+1 to this. We've seen similar results.
👍 Helpful (1) 🔗 Share
Chris Wood
👑 Master
247 posts
Oct 3, 2025
For food_truck, I'd recommend considering looking at multiple options
👍 Helpful (12) 🔗 Share
Mike Murphy
👑 Master
226 posts
Oct 5, 2025
Had the same problem, support was responsive when I contacted them.
👍 Helpful (1) 🔗 Share
Tiffany Wright
👑 Master
210 posts
Oct 18, 2025
This is why we switched to Shopkeep. No regrets.
👍 Helpful (9) 🔗 Share
Diana Carter
👑 Master
225 posts
Oct 24, 2025
Cost us about $167/month all in. Worth it.
👍 Helpful (17) 🔗 Share
Willie Long
👑 Master
193 posts
Oct 26, 2025
The menu flexibility is definitely worth the extra cost IMO.
👍 Helpful (11) 🔗 Share
Michelle Chen
👑 Master
195 posts
Oct 28, 2025
Had the same problem, support was frustrating when I contacted them.
👍 Helpful (10) 🔗 Share
Mike Murphy
👑 Master
226 posts
1w ago
Check out the menu flexibility setting, that might help.
👍 Helpful (8) 🔗 Share

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