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Backup and recovery for Helcim data

🆘 Help & Support 👁️ 3,995 views 💬 10 replies 📅 Jul 10, 2025
Sharing my experience in case it helps others.

We recently made some changes to our setup

Has anyone else seen this?
Tiffany Adams 👑 Master
1,345 points • Member since Apr 2025

💬 10 Replies

Chris Johnson
👑 Master
206 posts
Jul 13, 2025
We had the same issue. What worked for us was updating the firmware
👍 Helpful (6) 🔗 Share
Justin Young
👑 Master
217 posts
Jul 23, 2025
+1 to this. We've seen similar results.
👍 Helpful (5) 🔗 Share
Elizabeth Collins
👑 Master
247 posts
Aug 2, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (8) 🔗 Share
Rebecca Bennett
👑 Master
211 posts
Aug 11, 2025
For hotel, I'd recommend considering looking at multiple options
👍 Helpful (5) 🔗 Share
James Sanders
👑 Master
218 posts
Sep 14, 2025
Cost us about $145/month all in. Worth it.
👍 Helpful (18) 🔗 Share
Luis Zhang
👑 Master
231 posts
Sep 21, 2025
The reporting is definitely worth the extra cost IMO.
👍 Helpful (5) 🔗 Share
Jerry Rivera
👑 Master
208 posts
Sep 24, 2025
Had the same problem, support was hit or miss when I contacted them.
👍 Helpful (1) 🔗 Share
Adam Scott
👑 Master
232 posts
Oct 18, 2025
This is why we switched to Heartland Restaurant. No regrets.
👍 Helpful (20) 🔗 Share
Kyle Thomas
👑 Master
226 posts
Oct 28, 2025
The reporting is definitely worth the extra cost IMO.
👍 Helpful (0) 🔗 Share
Laura Davis
👑 Master
238 posts
1w ago
We had the same issue. What worked for us was updating the firmware
👍 Helpful (5) 🔗 Share

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