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Backup and recovery for Helcim data

🆘 Help & Support 👁️ 2,032 views 💬 13 replies 📅 Nov 14, 2025
Quick question for the community:

We're trying to figure out the best approach for our retail

Would love to hear from others who've dealt with this.
Justin Collins 👑 Master
1,490 points • Member since Feb 2025

💬 13 Replies

Laura Davis
👑 Master
238 posts
Nov 15, 2025
We had the same issue. What worked for us was updating the firmware
👍 Helpful (0) 🔗 Share
Rebecca Foster
👑 Master
218 posts
Nov 17, 2025
We had the same issue. What worked for us was clearing the cache
👍 Helpful (20) 🔗 Share
Eugene Bennett
👑 Master
205 posts
Nov 17, 2025
Cost us about $55/month all in. Worth it.
👍 Helpful (3) 🔗 Share
Nicole Thompson
👑 Master
223 posts
Nov 17, 2025
Training took about 5 days for our staff.
👍 Helpful (16) 🔗 Share
Luis King
👑 Master
228 posts
Nov 18, 2025
Different perspective here - you might want to consider a different approach
👍 Helpful (6) 🔗 Share
Sean Stewart
👑 Master
210 posts
Nov 22, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (9) 🔗 Share
Kimberly Anderson
👑 Master
207 posts
Nov 22, 2025
+1 to this. We've seen similar results.
👍 Helpful (5) 🔗 Share
Nathan Garcia
👑 Master
212 posts
Nov 22, 2025
Different perspective here - you might want to consider a different approach
👍 Helpful (4) 🔗 Share
Tom Cook
👑 Master
238 posts
Nov 22, 2025
Training took about 5 days for our staff.
👍 Helpful (8) 🔗 Share
Jennifer Young
👑 Master
218 posts
Nov 27, 2025
Agreed with the above. Also worth mentioning you should also check the settings
👍 Helpful (15) 🔗 Share
Jessica Campbell
👑 Master
232 posts
Nov 27, 2025
For retail, I'd recommend considering looking at multiple options
👍 Helpful (8) 🔗 Share
Nicole Carter
👑 Master
239 posts
Nov 27, 2025
Make sure you're on the latest version. That fixed it for us.
👍 Helpful (14) 🔗 Share
Tyler Morgan
👑 Master
244 posts
Nov 28, 2025
Just went through this. Here's what I learned: take your time with the setup
👍 Helpful (13) 🔗 Share

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